T S.
Extremely bad client service
Extremely bad client service and communication. A pre-paid delivery to Europe never reached its final destination, neither did we receive our money back nor was any alternative solution provided other than we could order again (and pay). We have no ETA, we do not get any updates - basically no progress at all. Looks like we have simply lost our money. Update: Dear Reviewers, The case is still unsolved, Ouros Jewels is only responding after several reminders but without any solution or feedback re next steps. Our rings are still somewhere in India, Ouros Jewels does not make any attempt to get them released and re-send to us to Continental Europe. This is extremely frustrating as we have already paid. Root cause is that Ouros did not properly declare the delivery (probably to save cost) - we definitely recommend to not buy from this seller, this is probably the most poor client service experience we ever made in our life.
Response from Ouros JewelsJan 26, 2023
Thank you for bringing this to our attention. We, at Ouros, would like to inform you that we have already shared tracking information with the buyer, as well as an invoice for parcel release but buyer side there is no any action has been taken. Before dispatch, we shared CAD mock ups and finished item videos throughout an order. The problem is that the buyer has not attempted to release the parcel from customs, and we have directed them for easier contact. Still, I offered a base price for making new rings but they asked for less price for all of three rings. Still if there is any something you expecting from Ouros, We would like you assist in best way.