Ouros JewelsReviews of ourosjewels.com

Response from Ouros JewelsFeb 13, 2026

Thank you for taking the time to share your feedback. We’re truly sorry to hear that this experience left you disappointed. The earrings were crafted with our standard 1mm posts, and when you let us know they felt too thick, we carefully reviewed the request. Unfortunately, we did not have that size available, and reducing the existing posts further would have compromised their durability. To help, we offered alternative options, including an exchange and a refund, in hopes of finding a fair resolution. While we weren’t able to reach an outcome that worked for you, we genuinely made every effort to assist.

Response from Ouros JewelsFeb 18, 2026

Thank you for taking the time to share your feedback. We’re truly sorry to hear that this experience has left you feeling disappointed. We would like to clarify that both of your ordered items were shipped together in one package, and we shared the shipment proof and packing video with you clearly showing both items included. We have also offered a partial resolution via email in an effort to fairly resolve the matter. We genuinely want to find a solution and have made every effort to assist you throughout this process. Please kindly review our latest email and respond at your convenience so we can work toward resolving this together. Your satisfaction is very important to us, and we remain ready to help.

Response from Ouros JewelsJan 24, 2026

Thank you for sharing your experience with us. We truly appreciate that you have purchased multiple items from Ouros, and we are very sorry for the trouble you faced with your recent orders. We sincerely apologize for the issue with the ring stone and the threaded earrings. This is not the experience we want for our customers. There were delays from our side, and we understand how frustrating this was for you. Regarding the threaded earrings, we want to confirm that they have now been properly repaired by our team. The threading has been fully checked, and the earrings are being sent back to you. The tracking details will already be shared with you. As our jewelry is handmade, some orders, especially custom or modified ones, can take more time. However, quality and customer satisfaction are very important to us, and we are working to improve our quality checks and response time. We truly regret this experience and appreciate your patience. Your feedback helps us improve, and we remain available if you need any further assistance after receiving your order. Thank you for your understanding.

Response from Ouros JewelsJan 8, 2026

We sincerely regret hearing about your delivery experience and appreciate you bringing this to our attention. This is not the standard of service we strive to maintain. Kindly contact us directly at [email protected], and we will personally review your concern and assist you in resolving it as quickly as possible.

Response from Ouros JewelsJan 13, 2026

We’re sorry to hear about your experience. At the time, we were affected by a temporary courier issue that resulted in unexpected delays for some shipments, which was unfortunately beyond our control. However, we would like to clarify that your parcel was successfully delivered on January 9th, 2026, at 6:53 PM, and delivery confirmation, along with proof, was shared with you via email. The courier issue has since been fully resolved, and we are now dispatching and delivering orders on schedule. We appreciate your understanding.

Response from Ouros JewelsDec 25, 2025

Thank you for your feedback, and we’re truly sorry for the delay with your order, especially since it was meant as a Christmas gift. Your earrings are a custom made piece, and while production normally takes around 2 weeks, holiday workload and customs delays unfortunately extended the timeline this time. We understand your situation and apologize for the inconvenience caused. Please contact us at [email protected] so we can review your order and work on a resolution for you. Thank you for giving us the chance to make this right.

Response from Ouros JewelsDec 18, 2025

We understand your concern and apologize for the inconvenience. Your ring has been completed and shipped. The delay is due to operational issues with the courier, which are beyond our control, and the parcel is currently on hold, causing delayed tracking updates. Please be assured that we are actively following up with the courier and closely monitoring the situation. For quicker assistance, we kindly ask you to contact us at [email protected] so we can review your order and assist you promptly. Thank you for your patience and understanding.

Response from Ouros JewelsNov 10, 2025

We take your concern very seriously. First, we want to assure you that the stones used in your earrings are 100% lab-grown diamonds, exactly as advertised at the time of purchase. To avoid any confusion, We have attached the diamond testing video as proof of authenticity. Here is the video link: -https://streamable.com/klnc01 We did receive your earlier message about the earrings tilting, but there was no concern raised about the stones at that time. Sometimes third-party testers can give incorrect results, especially with older devices or when testing through the setting, which may have caused the confusion. Still, we want to help you. As a goodwill gesture, please contact us at [email protected], and we will work with you to provide a suitable solution. We can also offer you an IGI jewelry certificate for your earrings, so you can have official confirmation that they are lab-grown diamonds. Thank you for giving us the chance to clarify this.