My sister bought me a jewelry piece here that came in the cutest packaging. I reached out to customer service and asked if there was a way to get more of the packaging and with a purchase they agreed to give me an extra!!! Awesome awesome awesome customer service!!
DS
Debra S.
Terrible customer service!!
EDITED: thanks oufer for your response. I just didn’t appreciate the online chat persons attitude is what pissed me off but thank you for the response!
I placed a big order a couple of months ago and I had a couple of pieces break. I spoke with a sales representative and was told policy was 90 days the first time. Then I was told 60 days the second time. After I got to looking on their website I saw it. No big deal if they could no longer replace the broken pieces, just the way I was talked to was beyond ridiculous. It is not my fault that the jewelry is cheaply made. I sent pictures of what was broken the first time and had no issue. Then I had another piece break and sent pictures thinking it was still under warranty. The way I was talked to was beyond ridiculous. I work with the public as well so I get it. As a matter of fact I am the manager at a restaurant! If I talked to my customers the way I was talked to, my store would be shut down. I would never!! I was accused of getting replacements and SELLING them! I would never do that. I still have my broken pieces and offered to box them up and ship them right back just to show I am an honest person. I was also told that they couldn’t keep sending me free jewelry forever. I am not asking for my whole order to be replaced for a lifetime, obviously. They made me out to be a complete idiot. I am not the type of person to be constantly asking for free hand outs like this bunch put me out to be. If I would have gotten better customer service, I would continue buying whether they had warranty on their jewelry or not. They have officially lost my business. If they leave a smart assed comment underneath this, that just goes to show what kind of people they are.
Response from OuferbodyjewelryMay 13, 2022
Hi Debra Stacy, firstly thank you for your twice purchasing on our store. Yes, we offer a 60-day warranty, because your second order was past nearly 90 days, if strictly apply to the warrenty policy, we should not refund or resend you, but considering you are a returning customer and we hope everyone can have a happy shopping experience on our store, so we resend you the broked items for free.
We reply here not to just show what kind of people we are, we just consider Trustpilot is our another platform that we can get closer to our customers and service our customers, and all the issues from the customers we all will handle with, we do not escape, we do not deceive, we try our best to handle each customer issue kindly.
LS
Lynn S.
Beautiful body jewelry at an affordable…
Beautiful body jewelry at an affordable price.
LI
Lisa
Cheaply made.
Bought a horseshoe daith earring. The ball broke less than a month of wearing it. The balls never stop spinning to lock into place. Seems cheaply make
Response from OuferbodyjewelryMay 13, 2022
Hi just send your order ID and this issue to [email protected], we will resend you a new one for free.
YW
Yolanda W.
Would buy again!
The product and service exceeded my expectations. Fast shipping. My nose ring was delicate (yet sturdy), sassy and sophisticated. I love it!!
VG
Vanessa G.
Customer Service
Customer service replied right away. I ordered the wrong size and they said they could ship me the right one. :)
DC
Daniel C.
Cheap products
The products were cheap paint started peeling of immediately. In addition most single bead piercing don't come on and off easily which leads to more pain peel. Overall would not recommend.
Response from OuferbodyjewelryMay 13, 2022
Hi just send your order ID and this issue to [email protected], we will resend you a new one for free.