Otter Lending Reviews | Read Customer Reviews of otterlending.com

Otter LendingReviews of otterlending.com

2.840 reviews
Banking & Money
P.O. Box 115, Crandon, Wisconsin

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Otter Lending

About Otter Lending

Otter Lending, Inc. offers customers a quick and effective way to get access to extra funds to cover life’s little emergencies and unexpected expenses.With the online installment loan services from Otter Lending, Inc., you can have the funds you need deposited directly to your bank account. Unlike traditional payday loan services, you have the ability to repay the loan over time. In addition, the loan can be prepaid at ANY TIME without any penalty.The money you receive with an installment loan can be used to cover expensive home repair bills, unexpected expenses, family emergencies, medical bills, car repairs, bounced checks, and all the other surprises life sometimes throws at us.If you need emergency funds, Otter Lending, Inc. may be able to help. The advantages of Otter Lending, Inc. include:• Being quickly notified if you qualify!• Funds directly deposited into your bank account!• It’s safe, secure, and confidential!

Otter Lending (otterlending.com) has 40 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.

Also known as: otterlending.com
Website: otterlending.com
Category: Banking & Money
Location: Crandon, Wisconsin
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 90% of reviews.
Latest: Most recent review: January 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Otter Lending reviews

40 approved reviews, newest moderated first

Kendall W.
Mar 25, 2024
This company has repeatedly denied my…
This company has repeatedly denied my application, according to there underwriting department the reason why they denied credit is that insufficient income for amount of credit requested, it’s totally false statement, I have income that is directly deposited into my bank account, which if the underwriting department look closely to the bank verification they require they will see that I have source of income Scit is my employer
Response from Otter LendingJun 6, 2024
Thank you for taking the time to share your experience with us. We're sorry to hear that you've had difficulty getting approved for a loan and that you feel our income requirements are unclear. We strive to be transparent with all of our customers about our lending requirements, and we apologize if that wasn't made clear to you. Sincerely yours, Otter Lending Inc. Customer Satisfaction Team
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M L.
Feb 13, 2024
If I could leave zero stars I would
If I could leave zero stars I would. This company should not be in business bunch of crooks. Made 6 outrageous payments and nothing went towards principal and had to pay more than original loan to pay it off early. I'd advise no one to loan from them no matter how much you need the cash right now.
Response from Otter LendingMar 25, 2024
Dear Customer, We apologize for any inconvenience that you've had encountered. Our online portal was undergoing a system update. We would appreciate if you can provide the details of your account so that we can further investigate and provide necessary actions as required. As an alternative, you may email us or call us to access and discuss the details of your account. Sincerely yours, Otter Lending Inc. Customer Satisfaction Team
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Sarah H.
Jan 10, 2024
No login...
I can't log in and see my account...which I understand can be a technical difficulty but your portal has been undergoing updates since at least June of last year...according to your responses.
Response from Otter LendingMar 25, 2024
Dear Sara, We apologize for any inconvenience that you've had encountered. Our online portal was undergoing a system update. We would appreciate if you can provide the details of your account so that we can further investigate and provide necessary actions as required. As an alternative, you may email us or call us to access and discuss the details of your account. Sincerely yours, Otter Lending Inc. Customer Satisfaction Team
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Victoria K.
Dec 26, 2023
I’ve been having this loan for over a…
I’ve been having this loan for over a year and there’s no way to check my balance or account information. When you send an email they are no help. This is so inconveniencing!
Response from Otter LendingDec 27, 2023
Dear Victoria, We apologize for any inconvenience that you've had encountered. Our online portal was undergoing a system update. We would appreciate if you can provide the details of your account so that we can further investigate and provide necessary actions as required. As an alternative, you may email us or call us to access and discuss the details of your account. Sincerely yours, Otter Lending Inc. Customer Satisfaction Team
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Kayla S.
Nov 9, 2023
I do not understand how I cannot log in…
I do not understand how I cannot log in to the customer service at all and I’ve tried calling twice on 2 different days and the wait times are horrendous. I’ve taken out loan through other companies before and it’s never been this hard to look in my account or talk to customer service on the phone. This is really frustrating and I do not know what I’m supposed to do if the keep on hold for a whole hour and I can’t log in.
Response from Otter LendingDec 27, 2023
Dear Kayla, We apologize for any inconvenience that you've had encountered. Our online portal was undergoing a system update. We would appreciate if you can provide the details of your account so that we can further investigate and provide necessary actions as required. As an alternative, you may email us or call us to access and discuss the details of your account. Sincerely yours, Otter Lending Inc. Customer Satisfaction Team
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Holly
Oct 4, 2023
been going to your customer service…
been going to your customer service portal to login and check my account but there is no option to login and no I don't want to call your 1-800 number due to the long wait times and still they cant help me see my account on line. I should be able to see my account online to see the progress of my loan payments and all account information. The lack of your company not allowing you customers to see there active account and payments makes it look like your hiding important information and that could be looked upon being illegal activity, and with the lack of us being able to access our accounts with you to make sure no corruption is happening with ours accounts or banking accounts I will be checking to see if their is a legal way of stopping your payments until you allow me to access my account
Response from Otter LendingNov 2, 2023
Dear Holly, We apologize for any inconvenience that you've had encountered. Our online portal was undergoing a system update. We would appreciate if you can provide the details of your account so that we can further investigate and provide necessary actions as required. As an alternative, you may email us or call us to access and discuss the details of your account. Sincerely yours, Otter Lending Inc. Customer Satisfaction Team
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David S.
Sep 2, 2023
Website not working
I can't even get on to the website to view my account. And I sent an email about this and was told to give them a call to address the issue. But twice I had called and both times was on hold for over 30 minutes before I just hung up. The call wait times are horrendous. I don't understand how it takes so long to update a website that should have been done a long time ago.
Response from Otter LendingSep 5, 2023
Dear Customer, We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience. We encourage you to contact us 888-290-1503, and we will make every effort to address your concern. Sincerely yours, Otter Lending Inc. Customer Satisfaction Team
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Mindyabuisness
Sep 1, 2023
I have a real problem with not being…
I have a real problem with not being able to see my account online. There’s something wrong with not being able to view that kind of information. Seems like they could change it at any time without notice. I never got any sort of contract or information on payment amount, interest..and so forth.. I would like to pay it off but I will not do so until I have that information available online..not happy about it at all..
Response from Otter LendingSep 5, 2023
Dear Customer, We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience. We encourage you to contact us 888-290-1503, and we will make every effort to address your concern. Sincerely yours, Otter Lending Inc. Customer Satisfaction Team
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