OTR SolutionsReviews of otrsolutions.com

No direct numbers the anyone and they hardly answers the phone calls and 9 out of 10 they don't email back .i.had a great experience with Sarah gay she is very nice and she goes extra miles to make sure i get pay and she always Amber's my emails....thanks ps i.dont know the date so I will pick any date bc i cant summit without it

Otr capital is the worst factoring company i have use in a decade. They make issues over anything like return loads that have updated rate confirmation from the broker explaining every stop including double pay. Things like the broker asking for a blind BOL del. They don't seem to understand trucking at all. They waste carriers time asking questions only to then email broker and ask same questions. If you haul for the same broker everyday hopefully they have time everyday to respond to them asking the same questions everyday

Worse company to work with, they delay your payments and make you do severals call and emails to the brokers, once you got and answer from broker then they pay you. Make not sense have a factoring that make you do the collection and they charge a commission.

Recurring Issues with OTR: BOL Errors & Communication Problems over the last 7 months. OTR: Significant Service Deficiencies Frustrating Experience with OTR Services Google Review Body: "I am writing to express my extreme dissatisfaction with OTR's services. This is not the first time we've encountered issues with Bill of Lading (BOL) processing. Recently, we received only one page of a two-page broker-supplied BOL, causing significant delays. Heavy Hauling Heavy Haulers provides its own complete BOL, which has always worked seamlessly for us. We provide broker BOLs as a courtesy, but OTR's inability to handle this basic requirement is unacceptable. Furthermore, the lack of proper training within the OTR team is evident. Simple issues are repeatedly overlooked despite clear explanations, leading to ongoing frustration. Communication barriers are also a major concern. We receive emails entirely in Spanish, and even English communications often suffer from incorrect or missing translations. Delays in communication, or a complete lack thereof, are frequent. Some team members also struggle with basic email etiquette, failing to respond to inquiries or check email threads for updates. These persistent issues are causing severe disruptions to our operations. I urge OTR to address these critical concerns immediately, including: Resolving the recurring BOL errors through enhanced training and improved quality control. Implementing and enforcing proper communication protocols with timely responses, accurate translations, and appropriate email usage. Reviewing and improving internal processes to prevent these issues from happening again. I expect a prompt and comprehensive response outlining the steps OTR will take to rectify these serious service deficiencies."

Hi Guys do not stuck with OTR Solutions They rip off the logistics companies I signed the agreement with non recourse And I delivered load they conform with shipper and receiver after that they paid me after 35 days they says we are going to cut from your invoice because broker put hold on your account I said ok than they says we cut every week 1250 from your account than they cut twice a week 1250 If you talk to them they says we will charge you 10 percent extra on the amount we own Please read the contract before you sign with OTR

It has become a nightmare with OTR won’t release my small family own company. I had never factored not a single invoice because they do not factor with the broker I’m working with,In order to get a release want me to pay a ridiculous fee from my hard earn money I made in the middle of the night and there is OTR stretching their hand you owe me.Jake was very difficult with me it came to the point he hanged up the phone. I then proceeded to contact the manger Anthony he was rude and tone of voice was aggressive towards me. Please stay away from this factoring company they trick you into signing up sell you a Cinderella story and then surprise surprise. My buddy recently asked me about OTR I for sure didn’t recommended OTR and will continue to not recommend.

The company calls you trying to get you to sign up but doesn’t tell you they are treating factoring like a loan and ask for all this personal information to come back saying the underwriter refuse to accept.. DO NOT Waste your time with this company it’s so many other companies that doesn’t treat factoring like a loan, unprofessional and a waste of time and personal information Wyatt nor Patrick did not explain the full details of there qualifications which I never heard of far as factoring.. Don’t waste your time dealing with this overrated company…

Heavy handed control. One year contract cannot get out of even though I felt lack of clear disclosure to show true cost of services such as charging 5.00 per transaction ACH when many other factoring companies are free ! These junk fee”s change the effective interest rate that user pays to use there factoring!