Otis ElevatorReviews of otis.com

L'entreprise OTIS cherche à vous voler votre temps et votre argent. Tout simplement. Des heures sur des boites vocales avec personnes au bout du fil, des relances indues, rien ne va... n'y a t-il pas moyen de faire une action collective contre cette entreprise ?

Comunidad de propietarios en Jaén capital, edificio Bellavista en Avenida de Granada. No cumplen con todo lo que dijeron cuando ofertaron la instalación, concretamente un representante de OTIS llamado Roberto. Especialmente INCUMPLIDORES con los plazos que nos dijeron. Hay situaciones graves: vecinos de edad avanzada que llevan meses son poder salir de sus viviendas, vecinos con movilidad reducida que les supone un serio problema subir y bajar por las escaleras ( dependen de terceras personas que les ayuden), madres y padres con bebés que dependen de más de una persona adulta para acceder a sus viviendas.... y las respuestas de Otis son evasivas, sin dar fechas de finalizacion de la instalación, culpan a uno u otro oficio de los que intervienen ( albañiles montadores, técnicos,....), aparecen y desaparecen empleados en la comunidad dejando las obras sin terminar.... Un verdadero despropósito por parte de Otis. Si alguna comunidad de vecinos está en proceso de cambio de ascensores les invitamos a que nos visiten y cualquier vecino les podrá enseñar la situación que nos está haciendo pasar Otis.

Je suis cliente d'un Novotel de Rouen qui n'a qu'un ascenseur. A mon arrivée mercredi 29 juillet 2026 l'ascenseur venait de tomber en panne. Le vendredi, tentative de réparation mais manque une pièce. L'ascenseur n'a recommencé à fonctionner que le mardi soir suivant, malgré les multiples appels du personnel. Il n'est pas du tout sérieux de la part de cette entreprise de ne pas intervenir immédiatement, ni durant le week-end dans un établissement recevant du public qui comporte 5 étages. Et ce n'est pas la 1ère fois que les réparations tardent autant : absence d'intervention pendant plusieurs jours autour du 14 juillet.

Contratamos a esta empresa para la sustitución de los ascensores y, después de siete meses, la obra sigue a medio terminar, incumpliendo los plazos que que un representante de la empresa (Roberto) nos aseguró cuando nos ofreció sus servicios. La situación es especialmente grave, hay portales con un solo ascensor con un solo ascensor fuera de servicio, esto está afectando a personas mayores, vecinos con movilidad reducida, familias con bebes y otros residentes que no pueden salir de sus viviendas con normalidad, ya que el ascensor está sin funcionar. La falta de cumplimiento de los compromisos adquiridos, la escasa planificación y ausencia de soluciones para minimizar el impacto en los vecinos demuestran una falta de profesionalidad y de responsabilidad. Esperábamos un servicio serio y eficiente, pero la experiencia está siendo bastante decepcionante. Basándome en nuestra experiencia, no recomendaría está empresa.

Ningún respeto por el cliente.

Dopo quasi 24 ore di non funzionamento di un ascensore nuovo, non si è ancora visto nessun tecnico. Un livello di servizio vergognoso e inaccettabile. Indegno di un'azienda che pretende di essere leader nel settore.

Avis défavorable. L'ascenseur est en panne depuis le 18/07. il est déjà tombé en panne plusieurs fois sur juillet .. Une intervention était annoncée le 24/07, mais d'après les informations qui m'ont été communiquées, aucun technicien n'est finalement intervenu. L'affichage mentionne toujours cette date, ce qui prête à confusion. Une nouvelle intervention est prévue le 04/08, sans certitude que la réparation sera effective. Cette situation est très pénalisante pour les habitants, notamment lors d'un emménagement. Résidence située à Roncq rue de lille appareil JWM09 . Nous espérons que le réparateur intervienne vite et qu'il soit en mesure de faire le nécessaire..

Poor Service, Poor Communication and No Technical Solution from OTIS South Africa. We are the owners of a commercial office park in Johannesburg, South Africa, with three OTIS lifts installed across our properties. As a customer with multiple OTIS lifts under our ownership, we expected a high standard of technical expertise, professionalism and customer service from a company with OTIS's international reputation. Unfortunately, our experience over the past 10 months has been extremely disappointing. The lift in question had been fully operational for many years. After the previous tenant breached the lease agreement, the Sheriff took possession of the premises and disconnected the building's electricity supply, leaving the lift out of service. When our new tenant occupied the building approximately 10 months ago, we immediately contacted OTIS South Africa to recommission the lift. From the outset, Basil Eksten and his manager, Johan Kleynhans, were responsible for handling this matter. Throughout the process, communication has been extremely poor. Both Basil Eksten and Johan Kleynhans have been extremely difficult to contact, and obtaining updates has required constant follow-up from our side. We have often been left without any meaningful feedback for extended periods. Initially, we were advised that the piston seal was leaking. We approved repairs of approximately R20,000 after being assured that the lift would be fully operational once the repair had been completed. After the repair, the lift was still not operational. We were then advised that the motor needed to be rewound. A short time later, we were informed that the motor did not require rewinding after all. Basil Eksten also removed components from the lift, but after months of delays, changing diagnoses and very little feedback, we were ultimately told that the only solution was to replace the entire lift. At one stage, the lift operated for one day before shutting down again while making a loud mechanical noise. Instead of identifying the source of the noise and determining which component had failed, OTIS continued recommending that we replace the entire lift. Even more concerning, Basil Eksten suggested that we consider installing another manufacturer's lift instead of an OTIS lift. We found this recommendation surprising coming from an OTIS representative. After almost 10 months, we still have not received a detailed technical report identifying the exact faulty component or explaining why the lift cannot be repaired. We cannot accept a recommendation to replace an entire lift without first establishing the actual cause of the fault. We were also disappointed that Basil Eksten discussed the condition of the lift directly with our tenant instead of communicating with us as the property owner. We believe all technical findings and recommendations should have been communicated to us first. This experience has fallen well below the standard we expected from a global company such as OTIS. We have experienced poor communication, inconsistent technical advice, repeated delays and no satisfactory technical solution. If this matter is not addressed by senior management, we will have no alternative but to escalate our concerns to OTIS International. We have given OTIS South Africa almost 10 months to resolve this matter professionally. Unfortunately, our confidence in their customer service, communication and technical support has been significantly diminished. We sincerely hope this review prompts OTIS management to investigate this matter properly, identify the root cause of the lift failure through a competent technical assessment, and provide the level of service that customers should expect from a company of OTIS's international reputation.