OstrichpillowReviews of ostrichpillow.com

I ordered a heated neck wrap, and it was delivered by Evri in a badly damaged box. Luckily, the item wasn't damaged, so I contacted Ostrichpillow and easily got my refund for the unsatisfactory delivery service I nevertheless wanted to return it as it didn't meet my expectations. That is when the adventure started with Ostrichpillow and Evri. As Ostrichpillow is in cooperation with Evri 'my point of view', the worst delivery company in the UK. My return item was never delivered back to Ostrichpillow as it got lost through the delivery process and it took me weeks to prove that. I even ended up travelling to the local depot to track the item. Unfortunately, Evri never provides any proof of paper, allowing you to track the parcel as proof of collection. I eventually got my refund after the unnecessary and frustrating communication with Ostrichpillow and Evri, repeating my self again, again and again. We should not be in any position to experience that stress. We are the 'customers' in a competitive market, offering many other alternatives. It is just sad that I will never purchase anything from Ostrichpillow unless they still use Evri. It should not be difficult to offer an alternative delivery company. Finally and sadly, Ostrichpillow deducted the cost of delivery which never happened, from the refund amount,. That is really shameful... being in a position to charge any penny for the service you had never received. There is only one way to describe it, and we all know what it is... In response to Ostrichpillow's comment; Full price includes the return delivery fee, which is the actual source of the problem with you Ostrichpillow, and hasn't been refunded. 'We fully refunded' from your point of view would be a misleading response

While the pillow is great it was sadly too big for me therefore I have to return it. As a frequent flier I was really looking forward to using this. But alas as said it is too big for me.

Just ok. Not worth the price or the hype. The item is well made but it does not hold heat very long (a few minutes maybe?) and is not comfortable on the body. A disappointment for me.

I suffer from neck problems and during flights it is especially terrible. The Go Neck helped out a lot! It gave my neck support and the eye mask complemented the whole experience. For the first time I was able to sleep more comfortably during long flights.

I had always wanted to find a neck pillow - One that fulfils all the following criteria: Great support for the neck so that there is no waking up to the pain of neck strain; breathable pillow that doesn’t trap body’s heat so that a soothing temperature is ensured for a good sleep; quality materials that is premium (good quality, soft, supportive, no artificial/chemical ingredients/smell and material used are durable; washable so that hygiene is always ensured; portability, lightweight and ease of carry so that it goes whenever one goes. I found what I was looking for in Ostrichpillow Go Neck Pillow. I’ve looked through competing brands but none can compare to Ostrichpillow; Ostrichpillow Go Neck is the BEST by far with its design. Asymmetrical as it can be and 360• degrees adjustable, I realise that it perfect for those who has the habit of leaning to the left when dozing off (especially if you like to have the velcro strap on the front and where the shorter height is on the left of neck, and a higher height on the right of neck to prevent neck from bobbling to the other side). If there is anything I can suggest for the product team to take back to improve on its pillow, it will be the following: Make an opposite pillow (higher height on the left and shorter height on the right with the velcro in front) for those who prefer leaning on the right when sleeping. That’ll be perfect. You can even roll out a couple series. Best part of all - I stand by Ostrichpillow’s quality - always buy direct from them - authenticity assured! Very prompt and helpful customer service too, especially from Aurora. Thank you Ostrichpillow.

What a shame! Your response to my poor customer review entirely proves my point. Whilst you claim to be polite you then inaccurately state your parcel was stolen after delivery. Not true as Evri cannot prove it was ever delivered (a fact you were informed of). Then you continue to suggest you hope I have better luck with other deliveries to my home that do not get stolen (it was to a business address with a locked post room). Passively aggressively suggesting it might be my fault! Generally changing facts to fiction to deflect blame does not go down well. Good luck with this approach.

Very fast delivery. Great customer service, they responded very quickly (problems with UPS). Mild odour in product, otherwise first impressions are great

Shocking aftersales 2 weeks after a warranty claim, no reply. No direct means of contact. My pillow was lost as the clasp was faulty. It had been lose but I had managed to make it work, until my recent trip. I should have claimed sooner, but hindsight is a wonderful thing. For a premium product, clasp broke after only a few uses and aftersalses is poor. UPDATE After the prompt via TA, team made contact and replacement sorted. Very good service once they got in touch.