The Orvis CompanyReviews of orvis.com

I don’t know how they can advertise 100%customer satisfaction. This was actually my second dealing with Orvis Customer Service. The first time was in the fall of 2021, and the representative was helpful although rude after he understood what I wanted. My son received an Orvis vest as a gift which was too big. I called today to try to set up an exchange and because I didn’t have the order number, was told that it could not be exchanged. So much for “customer satisfaction”. Now I am stuck with a $129 vest that doesn’t fit.

Terrible company ethics. Absolute abysmal material for the prices. They go out of their way to hide the composition of their clothing so you don't know how low quality it is until you're wearing it. Return policy is a complete joke. #Boycottorvis

I bought the Left Bank double knit sweater coat #GE24NT. The catalog says it is Merino/nylon/alpaca/silk/cashmere/spandex. Calling it a lush merino/alpaca blend. When received, the tag inside states that it is 30% wool, 35% viscose, 35% nylon. I spent a considerable amount of time sewing snaps on before I found this, so I don't think I can return it. I only wanted natural fabrics, this is disgusting. I have always loved their quality, but now I don't trust them.

My question: "Please can you tell me how to care for my Orvis Field Coat? In particular, I would like to improve its water repellence, which has deteriorated over time" Orvis customer service response: "Thank you for your email I am sorry we do not offer a re waxing service for the field coat. We would suggest, even though this is not dry cleanable seeking advice from a professional dry cleaners to see if they can advise further Apologies we are unable to assist you" You judge for yourself how many stars this deserves.

Haven’t used Orvis for many years so I thought I would treat myself to a new belt,ordered it Tuesday by PayPal.Phoned customer service to complain about delivery charge of 5.95.Was told that is their standard delivery charge.I queried that at that price it should be a quick delivery,told it would be delivery middle of next month.After reading all the complaints I wish I hadn’t used Orvis,certainly won’t be using again,rubbish company.

Orvis has succumbed to selling cheap, tacky, tasteless over-priced trendy crap that every other so called outdoor retailer has succumbed to. I can't bear to look at their website as most things are just so ugly and tacky. Orvis was my last option for casual outdoorsy tasteful clothing until the past two years when their product selection and styles began to resemble that of a cheap big box store. I now shop for Orvis clothing and other products on Ebay. Another thing that really annoys me is that they claim to be conservation-minded and yet they sell clothing made of plastic fibers that are polluting our oceans, rivers, streams and drinking water- not to mention the plants and animals. They try to convince people that recycled plastic fleeces are better BUT they are NOT better for the environment. Recycling clothing with plastic in it ( spandex laden pants, etc..) is an intense process that pollutes even more and those recycled cheap garments will still end up on the coast of Africa in a few months.

I have spent a lot of money for many years with Orvis. Recently ordered 2 Barbour products...they sent the wrong size on one pair of boots and when I called about the other pair ..they informed me that the other pair is not availalbe. If they dare charge me for the boots I sent back, I will write another review. Orvis is disorganized and offering products they either do not have, or the delay in shipping is months waiting time. They spend all their money on fancy, constant, weekly catalogues advertising products they either cannot get or you can wait for months for. I will never give my business to them any longer.

I had three orders for long sleeve Ts. the large and medium did not fit. I mailed them all back for a refund. The $85.00 order I received $65.00 back and the $75.00 order I received $55.00. I called to complain and received a line of B S. You lost a life long customer.