The Orvis CompanyReviews of orvis.com

I ordered a pair of Khakis from Orvis 07/20/2021 which were back ordered with a delivery scheduled for 08/2021. In August I chatted with Orvis customer service and got a new delivery date of 09/09/2021. Today, 09/16/2021, I chatted with Orvis customer service again and was given a new scheduled delivery date of 10/22/2021. Beware, when you order from Orvis you may have to wait several months before you get your product. I like their products but find it unacceptable that when product is order a reliable delivery date can not communicated to a customer at the time of order.

Very disappointing. I've been purchasing the Ultimate Khakis for 20 years. They have been well made and consistent. Unfortunately, Orvis has been changing where these pants are made and its seriously affecting quality and consistency. The reason I buy from Orvis is being able to depend on their quality. Unfortunately, they moved the source factory from Indonesia to India and the pants don't fit the same. Someone at Orvis needs to understand that customers are loyal to a Brand because they trust its performance. They have lost my trust and loyalty by changing the product rather than keeping it consistent and charging a few dollars more. Sad to see.

Visited the Orvis Banchory branch where they are running their save £25 when you spend £50 promotion. Selected a top and proceeded to the counter to be told that there was no £25 off as the item was in the sale. Having looked at the promotion I asked where it stated that there were any terms and conditions applicable to the offer. The assistant agreed that there were none but despite this failed to honour the promotion. Have been an Orvis customer for years and expect Orvis to accept that they should stand by their promotions, if they have not got t&c’s right that is their fault!

Another poor experience with Orvis As another review just stated I have called four times for a refund on a product that was sent back five weeks ago. Every time Orvis customer service person gives me a different explanation every time nothing is done and I am having to follow up again and again. Orvis customer service has gone horribly downhill over the years and I do not trust their products or their service anymore

Recently I placed my first - and last - order with Orvis. 1. Placing the order was reasonably easy. 2. They debited my account for the amount of the purchase (within minutes of the order being placed), before they even confirmed the order. Standard business practice would be to bill when the order is shipped, not when it's placed. 3. The order arrived on time. 4. The material on the sweaters was so thin that they were unusable even in only moderately cold weather. And these were not cheap sweaters, just shy of 100 bucks a pop. 5. They charged me $16.00 to return their substandard merchandise. I buy lots of stuff online, and I've never been charged for a return before. And I won't be charged for one again - at least not by these guys. I strongly encourage you to take your business elsewhere.

I ordered a sweater in a sale. I received a confirmation of the order but no product after two weeks. I enquired about the item and was told it is no longer available. However, the item is in fact available online. I believe Orvis simply no longer wanted to honor the price promised me. I am waiting for a response from them. Update 5-Jan-2020: After a couple of additional phone calls Orvis did finally agree that the item is available and that they would ship it to me at the sale price. In the end, they came through but only after I wasted time doing their job. The product quality isn't good enough to overcome the poor customer service, in my opinion.

I am in Europe in December after having bought an Orvis Barbour Classic Beaufort coat with zippered liner vest and hood for over $700 including tax. I was promised by the Orvis salesman this would keep me warm in Belgium and Luxembourg for the 75th anniversary Battle of the Bulge trip in December. Was he ever wrong. DO NOT buy the Balfour jackets or coats thinking they will keep you warm in cold weather. I am freezing my tush off even with the zipper in cold weather vest. Two other gentlemen are on the trip with the same coats and are cold also. One man stopped wearing his and switched to a down coat. This Balfour coat is totally inadequate for anything under 50 degrees Fahrenheit. In rain, the cold just seeps thru the canvas and is worse. The coat looks great in the catalog and felt good in the store, but is totally inadequate for outdoor cold weather. The outside of the coat is cold to touch in cold weather. The cold seems to bore right thru the coat to your body. Don’t make the mistake I did buying this expensive Orvis Balfour Beaufort Classic Coat. Jeffrey Foss

I placed an order on Orvis.com for 3 items for $ 350.00. Exactly, ten minutes later I changed my mind on a pair of jeans in my order and decided to substitute two pairs of the ultimate khaki's, therefore (increasing my order another $50). When I called customer service I was told that my order was already being packed for shipping, ten minutes after I ordered it, and I couldn't change the order any longer. I was told I would have to order the new items, pay $19.95 for shipping and then pay another $6.95 to return the pants I didn't want. Amazon doesn't pack and ship in ten minutes, but a company that charges 5 times the amount for shipping and takes a week longer for the order to arrive has cracked the logistic code? Ensuring I end up paying an additional $25.00 in shipping. Also, how on earth does it cost $20.00 to ship items to you and $7.00 to ship items back to Orvis when you change your mind? Is the trip back to Orvis the slow way? Is that why it takes 3 weeks to get a refund because it ships via the well known New York to Timbuktu to Orvis HQ route?