The Orvis CompanyReviews of orvis.com

SO MISLEADING! They offer a coupon code which I applied at checkout and when I did so, my SUBTOTAL INCREASED by almost $200 WITH THE CODE! The items I was purchasing were on sale. USING THE CODE effectively made my purchase over $150 MORE than without the code! What a JOKE! Get your back-end tech right so customers do not experience this ridiculous kind of error - this is year 2025 (almost) after all! Further, you state you are Customer Obsessed, "100% CUSTOMER SATISFACTION has been our commitment since 1856. It’s who we are. If you aren’t happy with a product or service, we want to know about it. And we’ll make it right. THAT’S THE ORVIS WAY." --- But this kind of situation does not show you are focused on Customer Satisfaction, nor does the fact that no one ever replies to the Chat Messages - you can sit for hours and never get a response. Very disappointing first-time customer experience overall.

Gave this order one star 'cause there are no ZERO stars available. 1-bought a boiled cashmere cardigan: it is the most unflattering women's product ever. Just baggy with puffy sleeves. YUCK 2- bought the EVERGREEN Boxy cardigan. Looks great, classy cut. Wore twice, looks like an old thrift store buy. Linty, so much wear and tear all over. Can't imagine EVER buying from ORVIS again. Spent over $300.00 on the two sweaters!!! NEVER AGAIN!!!!!

The clothes are fine, but I received no less than 4 magazines after ordering one item. They sell your name to everyone!

I ordered a pair of wading boots for my wife. Shipment arrived containing only one boot. [How does this kind of event happen?] I got an Orivs person on the phone who promised to ship a full set via "Next Day" UPS. "Next Day" came and went. No boots. Next day, Orvis site showed boots were pending pick up by UPS with no deliver date. I had several communications with Orvis personnel who all disclaimed any problem. Worst was the Orvis person who blamed the Longshoreman's' East Coast strike for the delay. Orvis promised to "resolve the issue" and said they would up-date me via email. I received no email or any other followup from Orivs. You have got to careful monitor Orvis to make sure it ships what you pay for. I suggest that in dealing with Orvis you be on alert that what your are told may or may not happen. There is no way to make Orvis both responsible and accountable. Maybe shop elsewhere?

Hi bought Orvis waders after 5 trips they started rubbing on the legs and warning out the material Kilweel in New Zealand sent me another pair oh it’s never happened before rubbish now these ones are again wearing through after 6 trips and leaking don’t buy Orvis

Placed an order on July 2nd and Orvis acknowledged that it wouldn't ship until July 12th. July 12th came and went and still no shipment. Went online and discovered that the ship date had been pushed out until July 26th. Contacted customer service and they advised me that they still did not have the product but tried to push a bait and switch claiming that instead of the $18 fly box I ordered I could purchase a fly fishing pack at $119. This was a birthday gift and was required prior to July 26th. I asked if I could cancel the order and they only offered a store credit. Awful delivery and customer service

The sales person was so rude to me.I am beginner fly fisherman and I was looking for maybe rod combo set for me .while discussions with sales person after a few minutes a new customer walked in looking at fly rods and he left me standing there alone while he started working with new customer ,he never said anything to me but just abandoned me after I drove for 30 minutes to get there.After standing there 10 minutes I left and went to Quest outdoor and they were fantastic.This was in Louisville ky off of highway 42

I am a fan of Orvis products but not of their online shopping site! Their offer of 15% discount "next order" and free shipping are , at least , confusing! My last attempt at ordering $238 worth of goods at checkout totaled more than $300 with no free shipping and no discount! I could go on...