The Orvis CompanyReviews of orvis.com

Charged me twice for the same order: $1,000 instead of $500. Don't know about you, but I don't want to take chances with Orvis again.

Received an email about a sale with free shipping, I placed the order and when I saw the charges I was charged for shipping. I contacted them as soon as I discovered to cancel the order. Lots of chatting back and forth but was told the order was already in the system and could not be called back. That was a bush league response. I won't ever shop Orvis again. Many mistakes on their part starting with the order. Why must I give all my information before I know the final cost and why must I look for some code to get the free shipping that they had offered me in the email they sent me. Companies track al kinds of info when it help them , but Orvis doesn't when it could help improve customer service. Juanita , the chat person must have been preaching the company line to keep merchandise sold, but it's not good

If you're someone that needs to satisfy your ego by buying ridiculously overpriced clothing with questionable quality, have at it ! Otherwise, SAVE YOUR MONEY by shopping other retailers, like online at Sierra Trading Post, where you can find top quality products for far less expense. I've given up Orvis - never again.

Sneaky! Sneaky is the word I would use to describe my most recent Christmas shopping experience with Orvis. I used their Orvis online coupon code "ORVIS25" which offered FREE SHIPPING and 25% off your entire order of their already insane prices. At checkout, instead of displaying $0.00 for FREE SHIPPING they displayed a gimmicky thing called an "ALLOWANCE" at the bottom of the itemized checkout page which included the amount of my 25% off PLUS the amount of the shipping I normaly would have to pay *(while still charging /including the price for shipping in the itemized bill). I thought this was a very strange business practice and a huge red flag since other reputable companies like Nordstrom ,Neiman Marcus, Macys, Sears, and even JcPenney don't do sneaky stuff like that. So BEFORE placing my order I called ORVIS on their "800" number to ask what would happen if I return my two items? Would I be charged $17.50 for the "free shipping" on each item if I decided to return them? I bought these as gifts for my senior citizen Mother who is almost 74-years-old. I was told I would receive a gift card for the S/H instead of a full refund of what I actually paid for when using the FREE SHIPPING coupon code. I then called my local retail ORVIS store and the employee on the phone told me that Orvis writes "Allowance" on their checkout page for "tax purposes", and that if I returned any item from the Orvis website to my local store that I would receive a full refund for everything that I paid for on my credit card. The Orvis employee was crystal clear that I would not be charged for the $17 shipping for each item if I returned any of them to the store from the website sale. So I ended up going to return both items (sweater + jacket) to my local Orvis store two days after Christmas. The female assistant manager rings up my refund MINUS $35 for S/H !!! I kindly explained to her that I spoke with employee XXX who clearly assured me that I would receive all of my money back spent on my credit card purchase, and that this was the exact situation I was trying to avoid if I had to return items. The asst. manager said I would have to pay for shipping because it's "SERVICES RENDERED!!" Are you kidding me? "Services Rendered!!" Can you imagine a company like Jc Penney or Nordstrom or Tallbots tyring to pull that maneuver on their customers.? The manager overheard and came over and told the asst manager to give me the full refund that I was told, including S/H. My God, the asst manager apparently is not very good at math. She spent close to 15 minutes trying to re-calculate and add everything all up for my 2 items, when all she had to do was simply add the two figures I PAID FOR on the receipts. At the end of the day she still ripped me off $5 but at this point I just wanted to leave Orvis and never come back. I was dumb enough to agree to complete their Orvis 2-minute survey regarding my experience with their phone support from their website, and a couple days layer I get this very unfriendly lawyerly message stating that I would not get my "free s/h" costs back if I decided to return my items at the store or by mail, and that i would be receiving a gift certificate in the amount of the s/h. They told me this two days AFTER I had already purchased the items because their own store employee convinced ,me I would get all my money back. The local store didn't even want to give me a gift certicate in the amount of the S/H. They wanted me to EAT THE COST for "services rendered" regarding the S/H. Even after I specifically called Orvis to avoid this situation. ORVIS is BAD BUSINESS. Orvis is so unclear about charges on their website. No where on the entire website in the Returns section or Shippong section does it say anything about the customer "eating the S/H costs" if they return items after using a FREE SHIPPING code0. Not even in the fine print of the "ORVIS25" coupon code is that mentioned. SNEAKY!! SNEAKY!! SNEAKY!! If ORVIS continues these shady business practices they surely wont stay in business much longer. Be an honest company. I would fully expect to lose my S/H cost if I agreed to pay for S/H in the first place. Orvis needs to be transparent with their return policy. At the end of the day I lost $5 because of their stupidity and had a very nasty experience with a simple return. Never ever again. All 3 people i dealt with were absolutely atrocious, with the exception of the store manager who agreed to refund my S/H charges then disappeared in the back room while the asst. manager cant add to save her life. "Services rendered!" I still can't get over that condescending look on her face.

Orvis has some of the worst customer service I have ever experienced with a mail order company. Particularly with their online chat customer service. They use annoying automated messages, for example one operator said in the opening statement that she would be happy to help me with that issue and I set her straight and told her that I hadn't mentioned my issue yet. I've had bad experience with all my online chats with Orvis that just ended up returning all of my items for a refund, I will shop somewhere else instead. Orvis' items are way overpriced and their shipping costs are outrageous as well.

I bought a blazer on line. They "Pinged" my CC account 4 times for $193 each time and tied up my account. 4 days later the actual charge was run for the correct amount, but there are still almost $600 of their pre-authorization charges tying up my credit line. After numerous e-mails to their customer service, they denied it even when I sent them a screenshot of the charges on my account.

Orvis has been holding twice the amount of my order on my debit card. One was for authorization, the other for when items shipped. It has been five days and they have not released my money for the authorization. I wanted to do more christmas shopping but the $427.00 extra has been held for more than 4 days and is still not released. I phoned them twice and they haven't shipped the clothing and have not release the extra amount so actually $854.00 held, waiting for them to deliver. Do not ever give them your bank card number. I will never order anything from them again.

After several purchases over past three years, (most of which had to be returned for value not commensurate with charges) I've realized that Orvis now finds more and more way to extract an extra buck at each purchase. I recently order a small 2 oz bracelet and after all was said and done, realized they had found a way to add and extra $30 for 'FREIGHT." (They simply put it into a small gray plastic sack, stamp an address on it and mail it.) $30. Recently went to order two shirts (shirts folks) one for $79 and one for $139, They found a way to add $60 in shopping for those two items. And truth be known? They claim high quality: But if you look closely at fit, style, stitchings, and carefully at fabric, you realize it is far less the quality than presented. (e.g. Tommy Bahama or Nordstrom's or Macy's etc who charge the same prices, but these lines have much better quality and don't find ways to extract ridiculous amounts of monies from you. Bottom line: Overpriced, poor quality and sneaky!