The Orvis CompanyReviews of orvis.com

I purchased a Rod and Reel combo from Orvis less than 2 months ago. I was able to fish with it maybe 4 times before the rod cracked during a cast. They advertise a 100% satisfaction guarantee so i figured I'd just take it back to the store where I bought it an they would exchange it and make it right. i was so wrong. Firstly the store manager told me that he sees this all the time. Then he said I could send it in with a $60 charge and 6-7 week wait for them to repair the rod. It's less than 2 months old, has always been taken care of and never dropped or stepped on. I asked for him to simply exchange it and he refused. What is a 100% satisfaction guarantee when it is neither 100% or guaranteed. Let alone the poor quality of their product. So I called the "customer service" line figuring the manager was just having a bad day. The agent frequently spoke over me and was just plain rude. They told me that I would have to send it in and pay the $60 for the 25 year guarantee to fix it. Again this is on a defect on the rod. I asked about the 100% guarantee and was told that I could return it for a full refund so I asked if I could just return the whole thing to the Orvis retail store and was told they operate independently and I would have to pay for shipping it in to return it. So the store refuses to honor the companies 100% guarantee and I have to pay to box the thing up and send it back to them. This is the worst customer service I have ever experienced. I still have to box it up and send it back to them and after reading reviews on this and other sites I'm concerned that they will not honor their word. I won't purchase from Orvis again based on this experience.

THE CUSTOMER SERVICE DEPARTMENT EXPERIENCE I HAD TODAY WAS HORRIBLE. MY FRIEND AND I HAD ORDERED TWO REELS AND ORVIS HAD SENT US TWO SPOOLS INSTEAD. THEY TOLD US THE REELS WERE NO LONGER AVAILABLE AND BASICALLY YOU ARE OUT OF LUCK, THEY DIDNT OFFER US ANYTHING, JUST BASICALLY SAID THEY CANT DO ANYTHING ABOUT IT. CUSTOMER SERVICE REP ON THE PHONE WAS ALSO RUDE. AS A NEW CUSTOMER TO ORVIS I WILL NOT RETURN. BAD BUSINESS. TO MAKE THINGS WORSE I HAVE NO REEL FOR MY FISHING TRIP THIS WEEKEND.

Horrible customer service! Purchased 5 shirts that I ended up sending back because they weren't what I thought they were. Used their supplied return label and tracking number. They say they never received them and that I'm sol because they don't keep track of their return tracking numbers! I'm disputing this thru my CC company!

I ordered a ton of stuff from Orvis, Well over $700 in 1 order. The site said free shipping , they charged me for shipping and it took 3 weeks to receive my order. I called customer service and got the run around , I was going to order a new rod and reel from them but not now. So Petty for such a big company. Stay clear

I was so thrilled to see more modern items for women that I decided to give Orvis a second chance after having a very poor customer service experience over a year ago. Following is a summary of my most recent experience with them: They shipped my two orders to the wrong city. They completely ignored my concern and began to skirt the issue. They then told me that I had entered the incorrect address! Every reply came from a different individual, none of whom ever addressed the issue. Only after I commented that I would contact Orvis' corporate office did I receive a response (from yet a different individual) stating that they would "review" my concerns. But they made it very clear that I would not receive a refund until I returned the items! How can I possible return items that I will never receive because they shipped to an address that does not exist? They keep my money, I receive nothing. What is infuriating is the fact that they simply do not care about customer service. I will try my best to get someone at their corporate office to at least listen. I will never shop there again. Never.

I BOUGHT A SHIRT THAT WAS SUPPOSED TO BE WRINKLE FREE, BUT THE SHIRT WAS NOT WRINKLE FREE, I ADVISED ORVIS, ON JAN 11 OF THE MISREPRESENTATION, AND THE EMAIL REPLY FROM ORVIS SAID THAT I WOULD GET A FULL CREDIT. ORVIS GAVE ME ONLY A SMALL PORTION OF MY PURCHASE PRICE AND NOW I CONCLUDE THAT ORVIS IS NOT A REPUTABLE COMPANY. I PLAN TO FILE A DISPUTE WITH MY CREDIT CARD COMPANY. ALL I CAN SAY ABOUT ORVIS IS CAVEOT EMPTOR; BUYER BEWEAR!!

When I ordered the horsehair belt on 12/26/2016 it was on sale for $69 plus free shipping. When I placed it in my cart I received a notice that the item would not be available to ship until May 7, 2017. To me that seemed like an excessive wait for a belt made in the USA so I cancelled it. On 12/27/2016 I receive a notice that the belt is now available. The price is now $89 and no free shipping. I contacted the online customer service and asked if they would honor the price since clearly they had mislead me by there ship availability date. I was told the warehouse had been closed since 12/23 and they have no knowledge of when they are receiving merchandise. Never did get an answer on where the May 7, 2017 date came from. Never did get an answer on how a buyer manages their OTB if they have no knowledge of what is being received in the warehouse - especially the last week of the 12th month of the year. Did receive an answer that they would NOT honor the sale price. Stating the item is not available for shipping for over 4 months when it is on sale, and the next day when it is $89 full price no free shipping is is available in all sized is just bad business practice in my book. Plenty of other retailers out there that sell nice belts too!

Placed an order of 5 items from Orivs, including the Bedford leather jacket at $3,295 plus taxes. Only four of the items were shipped even though the Order Summary indicated that everything was "Included in this Carton". Trying to explain that the carton arrived but that not all items were included was difficult to explain/understand. This bring me to the next issue. The jacket included in the carton was not the Bedford jacket but the Avenger jacket. Nice jacket but "sweet baby Jesus!". I did receive the initial order promptly (the order was placed 11/10/2016) but was then placed on back order with Orvis letting me know that the Bedford jacket will now be shipped 1/17/2017! Cancelled the order for what I have not received. Very disappointed but will look somewhere else for something similar in the future. Would love for Orvis to let me know how they would rate there service ...