The Orvis CompanyReviews of orvis.com

I ordered a 250.00 sweater as a gift for our brother in law. Unfortunately it was too large and he returned it. The credit I received was less 26.94 to cover shipping both ways. In this day of many offers of free shipping, I am appalled by the gouging of these shipping charges. Yes, buyer beware, for me not fully paying attention to these inflated charges, but this will be my first and last purchase from this company.

I ordered 2 women's shirts online. It's been 3 weeks and I've still not received my order. The shipping costs for 2 shirts is outrageous and for as much as I spent on 2 shirts, it should've been free. To make matters worse, I was told I couldn't cancel the order and get a refund because the items were in transit. Really? Three weeks and still no shirts? Also, the shipping is supposed to be 5 to 7 days according to the Orvis website. Never again will I purchase anything from Orvis. The customer service is appallingly bad! There is no value or appreciation shopping Orvis. Shop somewhere else - anywhere else!

Terrible customer service. I was trying to purchase a $200 gift card for my husband and they couldn't even make that happen after I called 3 times.

Orvis has changed. I usually purchase clothes or dog supplies. In the past, I didn't have many returns because I was very happy with my purchases. But I have had one bad experience after another this past year. I bought a dog gate that looked great in the photos. When I received it, it was rough wood with a uneven stain and it didn't work as a barrier. I sent it back and did receive a refund. Then this summer I ordered a few shirts for vacation. They were over $70 each and fell apart before summer was over. It is rare that I return clothes that I have used but these things were expensive and I expected more from Orvis. I sent the two shirts back in one box and received confirmation that both were received. They gave me credit for one shirt but not the second one. So far, I have called customer service or chatted with them 3 times. Each time I am told the second refund is being processed and I should see a credit within 24-48 hours. I get the feeling Orvis' warehouse can't handle getting multiple orders (two shirts from two separate orders) returned in one box even though the paperwork for each order was included inside the box. Customer service was less than reassuring and I keep getting told the same thing -- it is being processed. It seems to me when you send things back, at the same time and in the same box, the refund for all items should be processed at the same time not weeks apart. And when a customer calls to inquire, the customer service representatives should understand why a person is confused. Not impressed with the quality of the fabrics used in their t-shirts and shirts and not impressed with customer service.

If you want to see my full experience go to the asheville orvis store rating under j smith. I will give a short version here broke h2 sent it back got it back at no cost. First time I used it after I got it back snap broke again. Called orvis customer service spoke with Corey and after that conversation I'm no longer an orvis customer. I thought after 22 years and probably 15000 dollars spent not to mention all my family and friends business that my business meant something to them, all the people that have ask me what rod or waders to buy etc..... news flash it does not mean a thing if you don't believe me ask Corey when I told him I did not appreciate the way he was speaking to me and if he did not stop I would have spent my last cent. His reply was I will be sure to notate your not buying anything else on the account in an arrogant tone of voice. I have read bad reviews on orvis before and thought well that's just some hot head that didn't get their way or some people can't be pleased no matter what you do for them. Not the case I see now what people were saying. Wonder if it's under new ownership. Not the same orvis from 22 years ago better rods but customer service has went from 5 stars to 1. Great rods but so are winston and Scott and others. Great rods and equipment brought people to the company and Represenativs like Corey are sending them away from the company. I was treated like this at radio shack many years ago and I never bought from them again and I hear they are going under. If orvis keeps this up they will join them. Thanks for 22 years of great products and service sorry I will have to give my next 40 years of service to another company. I'm replacing my orvis stickers on my vehicles. No more free advertising on my cars. You had my money and my praise and now you have my disdain. I once praised you and now I will bad mouth you. It never had to be this way but it is what it is. If I sound like a mad jerk in this people. I am not a jerk at all but I am mad and hurt I thought thousands of dollars spent and years of loyalty meant something. I wasn't wrong on that I was bad wrong.

Orvis, I`ve always really liked your Company until today. You truly screwed me over on returning shorts. I knew it would cost me a little bit, but $30 dollars is nothing short of gouging people out of money. But, this time you have left a VERY bitter taste in my mouth!! I can order shorts from almost any place and they fit loose, but your same size shorts were tight, so I had to send them back. I`m on a fixed income & I don`t have $200 dollars or $30 dollars to just give away to a Company who is making millions!! NOT GOOD ORVIS!!!!

I ordered a 9ft 5wt Clearwater Rod from this company and it was shipped damaged as it broke on the third cast I made with it. They accused me of breaking it and would not stand by their product but were happy to fix it for a $60 fee. A disgusting bunch of skeptics and I would recommend buying from any competitor.

At the beginning of this season I purchased 2 no rods from the Orvis shop in Amersham, one was a Helios 2 and the other a Clearwater rod, both of these rods are truly fantastic, I also purchased one new Battenkill reel with a spare spool, and all new line for both my reels, the shop manager recommended an intermediate clear line which I also purchased at the same time. The only item I have had a problem with is the clear line, not sure if it was a bad one off, but the loop came undone after two fishing days. Also the line would just not straighten, and constantly coiled up in the hand and on the cast. I tried to review this line on the web site, however my review was moderated, so you cant actually review it at all. Not unless you give it a good review that is.