The Orvis CompanyReviews of orvis.com

Orvis used to be a premier outdoorswaer company. Not anymore. My goatskin leather jacket hoodie cost $600. Made in India. Poor stitching and material. Feels like a hoodie you'd buy at GAP except it costs $600.

Orvis does censor customer reviews. I bought $500 worth of Christmas gifts-in December 2017: a men’s coat and a men’s shirt. The shipping took a long time AND the coupon I received (as a first time Orvis customer)was not valid, with my purchase. Convenient for Orvis! The shipping charge was astronomical to California. My attempted review on the Orvis website stated that most companies were offering free shipping, especially after spending a certain amount (definitely after a few hundred dollars). My review was not posted because I “mentioned shipping and a price”. Seems like Orvis only wants the public to read positive reviews, and not a true experience. I gifted them with $500 this holiday season. What did I get? Sorry, I won’t be shopping with them again. Too many honest and gracious retailers out there who value the customer. Please don’t respond with a canned reply, unless you choose to offer me a refund for my shipping. If not, my review stays and I will find another board to review on.

Orvis is the worst on- time delivery company in the sporting world. I have TWO open orders placed in the summer of 2017 (June and July). It is now December and neither has been delivered. Each month I receive an email saying my order is delayed....and given a new "expected delivery date". My latest one says my items will be shipped in January 2018. I have talked to customer service several times. Nothing has changed. I do NOT recommend Orvis. It has been relegated to the status of a fine old institution that has forgotten its storied past. BTW, this is the worst review I have ever given to ANY company.

I bought a hooded leather coat from Orvis for $401. After wearing the coat for 2 months, I wrote a review. Orvis Replied that the Review was rejected because I "mentioned prices" and because 'of language'. I do not take their rejection of the Review personally: it's a coat. It's a Review about a coat. I wish I'd Saved the Review now to share here, but the Review was dispassionate, objective - I haven't a clue what "and language" could possibly mean; my sense is that they simply picked at random a couple of generically negative words as an excuse to keep potential readers from seeing one customer's somewhat critical Review. I listed what I found good and unsatisfactory about the coat. And the "good's" are very good. In the end, I concluded that, at a much lower price - say, $180, the coat would be a fine purchase, all things considered. And as for "mentioning prices" - what on earth is wrong with that? If Orvis feels their coats are priced fairly, and if they're not manipulating customers price-wise, why should they have any objection? I've actually purchased several items from Orvis over many years all of which, until this latest purchase, I've found satisfactory. But now I know that Orvis censors Reviews that aren't flattering - which means they're simply not honest. There being many other sources of high-end leather coats / apparel who are honest, I do not, regrettably, see the need to return to Orvis.

I was about to become a new customer and while shopping online, a pop up kept appearing asking me to click on the link to join their email list and I would get $10 off my first order. I signed up, then clicked on the link within the email in order to get the $10 off, and that’s when I discovered that it was $10 off only if I purchased $50 worth of products. So I added enough additional items to meet that requirement, and it still wouldn’t give me the $10 off. I clicked on chat for customer service, the person failed to read my concerns, and after much back and forth, finally said that I couldn’t get the $10 off if I got the free shipping. So I went to a much better company website, where I purchased similar products with free shipping AND a discount as a new customer. That’s where I will shop from now on!

I purchased a windproof sweater fleece for a trip to Seattle that I’m leaving for tomorrow for the Thanksgiving holiday and the sleeves were way too short. Because sending it back would’ve taken too long and wanting a nice jacket for my trip, I decided to drive the 2 hours one way in pouring rain to exchange it at Orvis’s Roseville store yesterday, where the staff told me that even though I had my order receipt that I couldn’t exchange, return the item, or even get a store credit or a refund because I had used the PayPal option at checkout, but that they would send it back for me. I left the jacket with them to do just that. I wasted 4 hours or my day driving, $35 in gas, and came back empty handed. Upon returning home I promptly contacted customer service to voice my concerns over the lack of customer service I received and was told that I could purchase something else now and that I’d be refunded once they’ve received my item back. Needless to say, I’ve never received such shoddy customer service in my life. As someone who buys quite a bit of product from Orvis, I can say whole heartedly that I will never buy another thing from them again after my experience. I instead purchased a Patagonia Better Sweater yesterday evening from a local retailer here in Chico. Sadly, I just wanted to exchange the jacket for an Orvis Trailhead Hybrid Jacket. Had I been able to do that, Orvis would’ve kept me as a customer. Update 12/1/2017: To add insult to injury, I received a partial refund for my return today. Even after all I went through and returning the item at a store I drove 2 hours 1 way to get to, they deducted $6.95 for return shipping costs from my refund. What a horrible company.

Orvis will never have my business again. Ordered a dog mat with initials on it and they send me a blank one and the matterial looked liked something from dollar store. Sent it back and they refunded me 1/4 my money. And they couldnt explain to me why. Stand by ur word and products!

Recently, I ordered Gokeys Worlds Most Durable Boat Shoe, and the left shoe of the pair had a defective stitching, the right shoe was perfect.I exchanged for a second pair, same issue. I exchanged for a third pair, same issue. I spoke and received an email from Mr. Stacy Doss, Orvis's Director of Manufacturing (who alleges these shoes are handmade) stating, "Maybe you should look to footwear that is totally made by programmable machines so there are not any variations"! No, Mr. Doss, you need to manufacturer quality products. As an Orvis customer for over 40 years, I didn't deserve Mr. Doss's condescension. Third pair going back. What a complete waste of time.