The Orvis CompanyReviews of orvis.com

I purchased a fly rod online from Orvis. I had great experiences with the product but it broke with surprisingly low impact. Fishing around the Telluride area, a buddy and I were going to move half a mile up river by car. Not wanting to break our 4 piece rods down we put them into the cab of the SUV as we had done countless times before. Reels in the back and rod tips between the driver and passenger. A poorly placed deer caused an abrupt need for the breaks at low speed and out rods slid to the windshield. His Reddington touched the windshield and was fine. My Orvis did the same and the tip section broke. Orvis customer service transferred me to their fishing department where they would do nothing for me. They assured me that the new model’s tip section would not fit on my older model and that they couldn’t fix it. I pushed the issue asking why they wouldn’t stand by their product and that I didn’t want a free rod, I just wanted them to fix it or replace the tip section only. Still they assured me nothing could be done. As a guy who has a lot of Orvis gear I was disappointed in the brand. Orvis turned me into a Sage and Simms man.

Honestly one of the worst online retailers you could possibly select. They sent me the wrong pants, only the issue was their ordering process or rather the software they use to process the orders. What you see on line and what it put in your cart are two different things. When you receive the wrong item and call customer service, you will speak to a person who is all about defending Orvis and making sure you realize that you got it wrong, and you will have to pay to send it back. They make the exchange process SUPER confusing and are RUDE to you on the phone when you call to request an exchange. Use a coupon? Oh well, you just lost that. Did you have free shipping on your first order, the one you need to return? Oh well, no free shipping on the exchange. Hey Orvis, you really need to GO OUT OF BUSINESS NOW. SUPER pathetic customer service.

Horrible customer service experience Called customer service for the options with broken encounter fly/spin combo and was advised that I could bring it for shipping for replacement to Yonkers Store. The store associate gave me the attitude but accepted the rod. It was shipped to Virginia Orvis Center and 20 days after I called Orvis Customer Service more 8 times- combo still in Virginia without movement in the warehouse inspite multiple promises to ship it each time I call. Orvis?- never again!!!

ORVIS CHARGES $168 FOR A COTTON/POLY/RAYON BLEND JACKET. Do I need to say anything else? It's cotton. And polyester. And rayon. For that kind of money, I expect a jacket to transport me to a virtual world where I'm Indiana Jones' love interest and fighting Nazis in the desert. Lemme know if I'm missing something here.

They sent me 2 Barbour vest instead of one. I was charged for both orders. They were mailed to me separately so I was charged for postage on one of the orders. I returned the extra vest the day I received it. Now, it has been 3 weeks since they received the vest and I have not been refunded. I have now called them twice and they have told me that I was refunded immediately but my bank has no record of the refund. DO NOT buy from Orvis. They are a cluster. I had to exchange an item from Nordstom and I received the order back in 2 days later. I recommend you use them.

I spent two hours today with Orvis customer service and got absolutely nowhere. In fall 2014, I purchased a pair of tweed women’s gloves with a leather back in the Manchester, VT store. I put them away until I would have something with which to wear them. I put them on the other day, started my car and, upon turning the wheel had explosive shocks in my fingers. Off came the gloves. Upon putting the gloves on again, the same thing happened. Customer service could not find a record of my purchase and said my last credit card purchase with them was in 2006. Well, last year (2017) I ordered a navy quilted jacket at their store which was to be shipped to me. Both of my sisters-in-law were with me and can attest to this credit card transaction because I did not have $200 in cash with me. Here are the remedies the customer support suggested: (1) put vaseline in the gloves and it will protect your hands from shocks. This was from an actual person on their telephone line. (2) go back to the car dealer and see if the leather steering wheel in my car could be causing the shocks and (3) donate them to someone. This gem came from their chat line rep who also referred to the shocks as fireworks. I took pictures of the gloves both inside and outside showing the Orvis label with its registered trademark and the label with proper cleaning instructions and sent them via e mail today . I was told I his would go in my file and I could send the gloves back to them at my expense. When I asked to speak with a supervisor, I was told the supervisor knew my plight, but would not call me back. I should mention that my family and I visit the Orvis Manchester, VT store every Black Friday and usually drop of fair amount of money there. Finally, I was asked what I wanted. Two things actually. Tell me why this happened with the gloves and send me a gift card refunding my purchase price which was, if I recall properly, $39. Why would I continue on for such a small amount? A MATTER OF PRINCIPLE. I am sure there are people who try to scam businesses about returns but I can recite exactly where in the store I found these gloves and the exact description of the two other items I purchased that day. From reading the other reviews on this site, I can tell the customer support team was just enforcing the party line. Let’s man up, acknowledge the product was defective and do something about it. I used to like shopping at your stores.

i sent my fly rod info repair on July 2 following all the instructions on the website. According to the shipping receipt, it arrived at their facility on July 10. I got confirmation from Orvis that it was received on July 17. On July 23, my card was charged for the repair. According to the return site, I would not be charged until my rod repair was complete and rod was shipped back. On July 30, I call customer service because I had not receive my rod nor any word that the rod had been shipped. I was informed that my rod had not been looked at yet and I was not charged. I explained the charge and then was told that they changed their policy and I was paid and i should receive my rod in a few weeks. After 6 weeks, I had not received my rod, I emailed customer service with a copy of the charge and the delivery confirmation from them. I was told I would receive a call in a few days regarding my issue and then my e-mail was blocked. After a week of no phone call, I phone customer service again and they informed me that I was indeed paid and my rod would be done the next week. he stated that because I used the website and did not take the rod to an authorized dealer, it caused a delay. After a total of 10 weeks, i did receive my rod (website promises 4-6 weeks for a repair). On Nov 20, I received an e-mail stating that i owed the balance for my rod repair still and I needed to make a payment. I responded immediately to that e-mail with a copy of the e-mail conversation with customer service which included a copy of the charge on my bank statement. This was obviously ignored, I received a letter dated Nov 29 that i still had the balance due. I have faxed the information to them, as the letter requests Hopefully, they will stop trying to overcharge me further. I have spent a lot of time and frustration dealing with customer service, which has nothing but the companies interest in mind. they showed no concern or either the product they sold nor the customer they are trying to overcharge.

VERY DISAPPOINTED! False advertising. Who are they trying to bulldoze? Do not buy anything from the website or catalog, because I just did and was told that although it appears as such in writing what the product looks like, i was told it will not be delivered the way it looks. It says "as appears" on the website AND in the catalog, but I guess I won't be receiving the item like it "appears" - do you smell fraud? I am from the area where Orvis is from. Their quality and customer service has declined. This is the last order I will have placed - very sad. Bad customer service. Extremely sad. They have gone very downhill.