Orthora FootwearReviews of orthora-footwear.com

Response from Orthora FootwearSep 27, 2026

Hi there, We’re truly sorry for the concern and worry regarding the sizing of your order. We completely understand how important it is to make sure the shoes and insoles match the size you selected. We’d love the opportunity to look into this and make it right. Unfortunately, I wasn’t able to locate your order using the information available in your review. If you could email us your order number, the full name used for the purchase, or the email address used at checkout, I’ll personally have our team look into this and assist you as quickly as possible. You can reach us at [email protected]. Thank you, and we look forward to helping you. Orthora Footwear

Response from Orthora FootwearSep 27, 2026

Hi there, Thank you so much for sharing your experience and for recognizing Karen’s efforts. We’re glad to hear that she was able to assist you with your size exchange and help turn the situation around. We truly appreciate your kind words and will be sure to share your feedback with Karen and our support team. Thank you for giving us the opportunity to assist you. Orthora Footwear

Response from Orthora FootwearSep 27, 2026

Hi Sharon, Thank you for sharing your experience. We’re glad to hear that you found the ordering process easy and that your shoes arrived quickly. We’re sorry to hear that the shoes are too large for your daughter, and we understand your concern about the exchange process. Please be assured that a member of our team will reach out to you to assist with the exchange and work to resolve the sizing issue. We appreciate your patience and hope we can make the exchange process just as smooth. Orthora Footwear

Response from Orthora FootwearSep 27, 2026

Hi Linda, Thank you for your feedback. We’re glad to hear that you found our website easy to use. Regarding the discounts, promotional offers are provided from time to time to eligible customers and may have specific terms or eligibility requirements. These offers are not automatically available to every customer or every order. We’re sorry for any confusion regarding the 10% and 5% offers, and we appreciate you bringing this to our attention. Orthora Footwear

Response from Orthora FootwearSep 27, 2026

Hi Isolene, Thank you for sharing your experience. We’re glad to hear that your cancellation request was handled as you requested and that we were able to make the process as smooth as possible for you. We understand that resolving an order concern should not add unnecessary stress, and we truly appreciate your feedback. Thank you for choosing Orthora Footwear. Orthora Footwear

Response from Orthora FootwearSep 27, 2026

Hi there, Thank you so much for sharing your experience with us! We’re glad to hear that you found the ordering process easy and that the reviews helped you feel confident in placing your order. We understand how important comfortable, supportive shoes can be when you spend your workdays on your feet, and we truly hope your new shoes provide the comfort you’re looking for. We appreciate your patience while you wait for your order, and we hope you enjoy your new shoes once they arrive! Orthora Footwear

Response from Orthora FootwearSep 27, 2026

Hi Elizabeth, We’re sorry to hear that both pairs are too large and understand how frustrating it must be to have shoes that don’t fit as expected, especially when one pair has only been worn once. Please be assured that a member of our team will reach out to you directly to review your concerns and assist you with the available options. We appreciate your patience and the opportunity to help. Orthora Footwear

Response from Orthora FootwearSep 25, 2026

Hi Kim, Thank you for choosing Orthora for your first order! We’re glad you found what you were looking for and that you found the ordering process simple and easy. We hope your new shoes are comfortable and provide the support you need for those long days on your feet. Wishing you all the best in your new job! Orthora Footwear