Cnortin
This could’ve been a terrible review, but….
I placed my order with no issue on August 6, 2026, I got my confirmation number and was anxiously waiting their arrival! The order process was quite simple. And then I didn’t get a tracking number. I waited for arrival of my package anyway. Weeks went by, still no tracking number and no package. I reached out to them by email and got the wonderful Johnny who gave me a tracking number AND personally kept on top of where my shoes were giving me updates every step of the way! I can honestly say I until Johnny got on top of this, I was ready to cancel and leave a scathing review. Thank you again Johnny! You made me believe in customer service as it should be.
Response from Orthora FootwearSep 14, 2026
Hi Cnortin, Thank you so much for sharing your experience! We’re truly sorry for the delay and lack of tracking information after your order was placed, but we’re very glad to hear that Johnny was able to step in, provide your tracking information, and keep you updated throughout the process. We’ll be sure to share your wonderful feedback with Johnny. We’re so happy that his dedication helped restore your confidence in our customer service. Thank you again for your patience and for giving us the opportunity to make things right. Orthora Footwear