Mo
Horrible company
Horrible company, horrible experience. Run away! I ordered a pair expecting the toe box to be wide as advertised. It is completely narrow. My toes feel squished. I sent an email requesting a refund because they state 45-Day Comfort Guarantee, feel real relief or get a full refund. That is a complete lie. I would not have ordered in the first place if I didn't think returns were going to be so difficult. They asked me to send them a short video or picture of how the shoe does not fit well. I did. Then they said they can offer me a 50% store credit or 10% refund. There is no way I am taking store credit. I don't want anything from them ever again. Apparently this company is in China. I am disputing the charges with my credit card company.
Response from Orthora FootwearJul 23, 2026
Hi Mo, We're truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this has caused. We understand how upsetting it is when a product doesn't fit as expected. While we strive to provide detailed sizing information and product descriptions, fit and comfort can vary from person to person depending on individual foot shape, width, and support needs. We're sorry that the shoes did not provide the fit you were expecting. We'd really appreciate the opportunity to make this right. Unfortunately, we weren't able to locate your order based on the information provided in your review. If you could please email us your order number, the full name used for the purchase, or the email address used at checkout at [email protected], a member of our team will personally review your case and work with you to reach the best possible resolution as quickly as possible. Thank you for bringing this to our attention. We hope you'll give us the opportunity to assist you. Orthora Footwear