Jackie
Warranty Not As Promised
I should have read these reviews before placing an order. I specifically contacted this company BEFORE purchasing to confirm that there were no restrictions on the 45-day warranty such as having to wear the shoes indoors only, for example. The representative who responded said that "light to normal use under typical conditions at work and at home" was fine. That's what I did, but when my surgically repaired foot wasn't adjusting to the zero drop, I reached back out to inquire about a refund. I was given the run-around and was asked to send pictures. At that point, I was told that the shoes showed "excessive wear" and was offered a 20% refund or 80% store credit. I wrote another strongly worded email, and that changed to 30% refund or 100% store credit. (The idea of store credit is laughable because after the poor customer service, why would I want to order ANOTHER pair of shoes from them?) Long story short, don't waste your time or money. This company does not stand behind what they advertise and should really remove that offer from their website or define more specifically what is allowed during the trial. I ended up taking the 30% refund with the promise that I would be writing negative reviews to let others know to stay away from this company.
Response from Orthora FootwearJul 23, 2026
Hi Jackie, We're truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment you've described. We understand your concerns regarding our 45-Day Comfort Guarantee, and we appreciate you taking the time to share your detailed feedback. We're sorry that the process left you feeling dissatisfied, as providing a positive customer experience is always our goal. Unfortunately, we weren't able to locate your order based on the information provided in your review. If you could please email us your order number, the full name used for the purchase, or the email address used at checkout at [email protected], a member of our team will personally review your case and work with you to reach a fair resolution as quickly as possible. Thank you for bringing this to our attention. We genuinely appreciate the opportunity to assist you and hope to restore your confidence in our service. Orthora Footwear