Orthora Footwear Reviews | Read Customer Reviews of orthora-footwear.com

Orthora Footwear Reviews | Read Customer Reviews of orthora-footwear.com

Orthora Footwear reviews

Showing 566 reviews with 1 star · Clear filters

Adrienne P.
Jun 15, 2026
The shoes are poor quality
The shoes are poor quality! Beware they are form China, so if you want to return them you have to pay to ship them back. I'm giving mine to Goodwill. Below are the options I was given. Before you decide, I’d also like to offer you a few alternative options that many customers find easier than completing an international return: Option 1 Keep the shoes and receive a 10% refund on the product cost, with no return required. Option 2 Receive a 50% store credit toward another pair that may fit more comfortably or better match the color/style you expected. No return required. Option 3 We can send you FREE replacement pairs in a more suitable size or even a different style for a small $14.95 shipping contribution (2 pairs). Keep the current shoes or donate them.
Response from Orthora FootwearJul 24, 2026
Hi Adrienne, We’re truly sorry to hear that the shoes did not meet your expectations, and we appreciate you taking the time to share your feedback. We understand how disappointing this experience has been. We sincerely apologize for any frustration regarding the return process and the resolution options that were provided. A member of our customer support team will review your case and reach out to you via email as soon as possible to discuss your concerns and work toward a resolution. Thank you for giving us the opportunity to assist. Orthora Footwear
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customer
Jun 13, 2026
They lie
They lie, the toes are narrow and I have bunyons, no returns, nightmare, no help, just lies after lies. DO NOT BUY FROM THEM. They want you to send back to China which is ridiculous even though shipped from Florida. Please stay away from this company!! Nothing buy LIES!!!
Response from Orthora FootwearJul 9, 2026
Hi, I'm truly sorry to hear about your experience. I understand how disappointing it must have been that the shoes didn't provide the toe room you were expecting and that you were left feeling frustrated with the support you received. I'd love the opportunity to make this right. Unfortunately, I wasn't able to locate your order using the information available in your review. If you could email us your order number, the full name used for the purchase, or the email address used at checkout, I'll personally have my team look into your case and work toward the best possible resolution as quickly as possible. Our support email is [email protected]. Thank you, and I look forward to helping you. Orthora Footwear
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Lebron
Jun 13, 2026
SCAM ALERT...DO NOT PURCHASE!!
SCAM ALERT...DO NOT PURCHASE!! I work in the medical field working long hours and now suffering from plantar fasciitis, so I ordered a couple of pairs of sneakers and inserts in April 2026. Immediately once I received the package, I informed their customer service I needed to return the order because the shoes did not fit well and I did not like how they were made. As someone else mentioned: I was offered the 10% refund and 50% credit for a future purchase. Insanity!! When I refused the offer because I had NO intentions to purchase anything moving forward and 10% refund was CRAZY...I was advised I would have to pay the return cost in order to receive my full refund, and the return was to be shipped to CHINA, although it shipped to me from a nearby warehouse within my state. I sent the pictures of the products as I was told to do along with the package tracking number once shipped. $92+ of shipping cost later, the tracking stops once cleared by customs. That was in Mid May, still no refund received to date, and we are now approaching mid June. THE RETURN POLICY DID NOT SPECIFY THAT RETURNS WOULD HAVE TO BE SHIPPED TO CHINA, LEAVING CUSTOMERS TO BELIEVE IT WOULD BE SOMEWHERE WITHIN THE US. ROYALLY SCREWED AND AN EXPENSIVE LESSON LEARNED.
Response from Orthora FootwearJul 22, 2026
Hi Lebron, We’re truly sorry to hear about your experience and understand how frustrating this situation has been. We appreciate you taking the time to share your feedback and concerns. A member of our team will be reaching out to you via email to review your case and assist in working toward a resolution as soon as possible. Thank you for giving us the opportunity to look into this matter. Orthora Footwear
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Afrooz J.
Jun 12, 2026
Do NOT WATE YOUR MONEY
Do NOT WATE YOUR MONEY. I think this company is a fraud. If I was be able to give theme zero star definitelly I did it. Shoes by itself made out of very cheap and basic stuff. They just insert a seperate also cheap soles. I wish I read the review before buying it and for Return they do not have any clear return process and they do not answer your emails or questions no support
Response from Orthora FootwearJul 24, 2026
Hi Afrooz, We’re truly sorry to hear that your experience did not meet your expectations. We understand your frustration and sincerely apologize for the inconvenience caused. Upon checking your order, we can confirm that a refund has already been processed as part of the agreed resolution. If you have any additional questions or concerns, please don't hesitate to reach out to our customer support team. We're always happy to assist. Thank you for your feedback. Orthora Footwear
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sarwest S.
Jun 12, 2026
NO RETURN POLICY! THEY LIED
The shoes are poorly made and very small. I contacted immediately to return and was not given a return option. I could order another pair for $9.95 and keep the ones that don't fit. I could receive 10% back or I could get a 50% off store credit. Whatever reviews they had on their ad lied! DON'T ORDER FROM THESE PEOPLE.
Response from Orthora FootwearJul 9, 2026
Hi, Thank you for sharing your feedback. I'm sorry to hear that the shoes weren't the right fit for you and that your experience didn't meet your expectations. I'd really appreciate the opportunity to review your case personally. Unfortunately, I wasn't able to identify your order from the information included in your review. If you could email us your order number, the full name used for the purchase, or the email address used at checkout at [email protected], I'll have my team look into your order and review the options available to help resolve this for you as quickly as possible. Thank you for bringing this to our attention. I look forward to assisting you. Orthora Footwear
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Theresa
Jun 11, 2026
I should've checked out review …
I should've checked out review …. i just got suckered from the “owner of company”. is it Susan, Elena or Anne. Either way, i just got scammed. Same complains from others, toe box too small, cheaply made. Tried to email or scan QR code FAKE. Just kept getting more email selling me more. UGH!!!! disgusted with myself that I fell for it. Victimized US citizen with foot & knee issues. will contact credit card.WARNING!!!!!!!!!!!
Response from Orthora FootwearJul 22, 2026
Hi Theresa, We’re truly sorry to hear about your experience and understand your concerns regarding the fit and your overall experience. We appreciate you taking the time to share your feedback. We’d like to assure you that Orthora Footwear is a legitimate company, not a scam, and we take all customer concerns seriously. Our goal is always to review each situation and work toward a fair resolution. Unfortunately, we weren’t able to locate your order using the information available in your review. If you could please email us your order number, the full name used for the purchase, or the email address used at checkout, I’ll personally have our team look into your case and work to resolve this as quickly as possible. You can reach us at [email protected]. Thank you, and we look forward to helping you. Orthora Footwear
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Mary M.
Jun 11, 2026
Not what I expected!!
Not what I expected!! I specifically purchased these sneakers because of their advertisement for European streets - cobblestone. Boy, was I suckered into some bullshit! My regular Nikes worked better. I ended up with swollen toes wearing these sneakers and now I'm stuck with 2 pairs. Return policy is bogus since you pay return shipping back to China. Buyer beware..DO NOT GET SCAMMED LIKE ME!
Response from Orthora FootwearJul 24, 2026
Hi Mary, We're truly sorry to hear that the shoes did not meet your expectations and that you experienced discomfort. We understand how frustrating this must have been, and we sincerely apologize for your experience. We'd also like to assure you that Orthora Footwear is a legitimate online store, not a scam. We take every customer concern seriously and are committed to working toward a fair and timely resolution whenever issues arise. A member of our customer support team will be reaching out to you via email as soon as possible to review your concerns and work with you to find a resolution. Thank you for bringing this to our attention. Orthora Footwear
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Sam T.
Jun 10, 2026
False advertisement
False advertisement. They say free returns or exchange. I bought a pair but turns out they cut too small. I try to return and exchange it for a correct size. They want me to return the old pair and pay I have to pay for shipping cost in order to receive a new pair (correct size). Also they promised me partial 10% refund. I still haven’t received it. Smh . But I post about them on my social media account to warn people about them. I don’t want them ti get scammed like me.
Response from Orthora FootwearJul 24, 2026
Hi Sam, We're truly sorry to hear about your experience and understand your frustration. This is not the experience we want our customers to have, and we'd appreciate the opportunity to look into your concerns. Unfortunately, we weren't able to locate your order using the information available in your review. If you could please email us your order number, the full name used for the purchase, or the email address used at checkout, our customer support team will personally review your case, including the exchange and refund concerns you mentioned, and work toward a resolution as quickly as possible. You can reach us at [email protected]. Thank you, and we look forward to assisting you. Orthora Footwear
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