Orthora FootwearReviews of orthora-footwear.com

Shoes were not wide enough. Instead of allowing a hassle-free return, I was inundated with emails trying to sell me more shoes instead of just allowing me to return the ones that didn't fit. In the end, it was more economical to keep the stupid shoes rather than pay the shipping and handling to China. I will never order from you again.

I did not want to buy these shoes. I just wanted information if I could get a refund if they did not fit. When I was on the SHOP website, I purchased the shoes instead and not given any information I needed. SHOES are difficult to fit properly when I have extra wide feet and my right arm is amputated. It is hard to put on one-handed. Please refund the shoes now.

This was my first order and it was simple, until I needed customer service. It took over a month to arrive from China. Neither the shoes nor insoles fit and I contacted them to return for refund. That is when I was told couldn’t get a full refund. If I wanted to send them back, I’d have to pay shipping to China which was meant to discourage me from doing so. After many emails, they offered me 30% refund of the base price, deducting the shipping fee which originally was not charged. I have contacted BBB and advise you NOT purchasing from them.

I would give Orthora Footwear zero stars if I could. They DON’T refund your money if you’re not satisfied. You CANNOT return the shoes unless you want to pay a fortune. The shoes are extremely poorly made, not even stitched on edges- real JUNK shoes. Run as far and as fast away from this company as you can. Their advertising is all phony, do not believe it! Thumbs down to Orthora Footwear. 👎🏼👎🏼

The shoes are not comfortable AT ALL!!! Do not waste your money! Bought a pair for my daughter who is a nurse. Followed all their instructions. She said they are the most UNCOMFORTABLE she has ever tried and her feet HURT!! Still trying to return them after 2 months! They responded offering in store discounts, but when I said I just wanted to return them for refund as I dont want anything from their store....it has been CRICKETS! NO RESPONSE YET AND HAVE FOLLOWED UP 3 TIMES!!! 😡😡🤬🤬

Let the buyer beware. I did not fully read the return policy and will never buy from Orthora again. The shoes I ordered were delivered today. They are too big and there doesn't seem to be any arch support . However, it appears that I have to ask their permission to return them even for a change of size. And if I get a replacement, then I can't return them for a refund. And how do I know that they'll even fit better if I get a smaller size? What I read said that “style, fit “ etc are MINOR reasons and not worthy of theirjudgment as reasons to return the shoes. Also, it doesn't make sense to make someone wear something for several days to prove it fits or doesn't fit and then say it can't be returned because returns are only made if the “packaging is there, the shoes haven't been worn” etc. VERY bad policies. Again, I made the mistake of ASSUMING that a shoe company would realize that people's feet are different and need to be tried on. But you're going to make me pay for shipping and return the shoes before I even could try another size. Suppose the smaller size doesn't fit right? Then what? So please explain to me what I can do. Right now you have a very dissatisfied customer who knows how to write reviews.

This is the worst company I've ever dealt with. Their 45 day return policy is a joke, offering a mere 10% refund or 50 % store credit only. Although they do offer to "let" you keep the shoes as shipping cost to return them would cost the customer too much. What does one do with a product that's unacceptable? Donate it, which is what I did. They consider any replacement pair as complimentary. The exchange pair was offered as a one time deal. I started dealing with this in late May spending just shy of $80 and it's still not resolved to my satisfaction. Their business is located overseas and had I known I wouldn't have bought the shoes. This business is horrible. Buyer beware.

I ordered my shoes on June 26th they did not arrive until July 13th. Emails that had been sent were answered immediately when I was questioning where my shoes were. Once I received my shoes and they were much too small I started emailing them telling them I want a refund. They refuse to answer any of my emails and now I am stuck with these shit shoes that are way too small and obviously of crap quality that comes from China! DO NOT WASTE YOUR MONEY ON THESE HORRIBLE SHOES AND THE COMPANY WILL ABSOLUTELY RIP YOU OFF IF YOUR DISSATISFIED WITH THEIR SHIT PRODUCT. I'd give this product a even lower negative rating but 1 star is the lowest. ORTHORA IS A SHIT RIP OFF COMPANY! NEVER SPEND YOUR MONEY ON THESE SHOES!!!!🤬🤬🤬🤬 I already spoke with a representative through email and learned of your rip-off return policy where I would have to pay shipping back to China any Duty any fees to get a refund if I chose not to pay more shipping and handling for you to send me a second pair of your crap shoes. There's nothing you can do to make this right shove my $75 straight up your ass! Ur a rip off company and I will tell anybody who will listen to never buy your product