Paula A.
Beware of the "easy return policy"
Beware of the "easy return policy" and be sure to look at their size chart before ordering. I wear an 11 1/2 so that is what I ordered. I could barely squeeze my foot into the shoe. I asked for the return address (you have to ask for it. It is not listed anywhere) I was given a choice of getting a new pair for free which is great except the shoe I ordered is not made in a larger size. So I still wanted to return. Then I was offered 10% back in cash or 50% in store credit. I still wanted to return the shoes. Then I was told that the return address is an international address and will be expensive postage and I will have to wait until the shoes arrive there and are inspected before I will get a refund. Ugh. So I found another shoe style that was made bigger. I almost ordered it in a size 12 which is larger than I normally wear, but decided to check the size chart. Every other company has a EU size of 43 as a 12. Orthora has a 43 as a 13. I ordered a size and a half larger than I normally wear. The shoes took 3 weeks to arrive, but they are very nice and fit great. Oh and one other thing. They advertise "wide toe box" and in fact it is bit wider than normal shoes but not as wide as "barefoot" shoes. The shoes are a good quality and I do like the pair I finally got, so as long as you check the size chart and don't want to return the shoes, then you should be okay
Response from Orthora FootwearAug 30, 2026
Hi Paula, Thank you for taking the time to share such detailed feedback. We’re glad to hear that the replacement style ultimately fit well and that you’re happy with the quality of the shoes. We also understand your concerns regarding the sizing differences, return process, delivery time, and wide-toe-box description. We’re sorry for the frustration and inconvenience you experienced while trying to find the right fit. We appreciate you pointing out the importance of checking our size chart, as sizing can vary between styles and brands. Your feedback is valuable to us, and we’ll share your comments with our team as we continue working to make the sizing and return information clearer for our customers. Thank you again for giving Orthora another try and for sharing both the positive and negative aspects of your experience. We’re happy to hear you found a pair that works well for you. Orthora Footwear