Orthora FootwearReviews of orthora-footwear.com

I order sneaker my size 9 and when received this shoes were huge like for a giant I try to return and get a full refund and was told not able to give a refund and can only provided 50% of my return I pay 5 $58 and they only are going to give me $18 back how is the 1/2 please do not buy from them they are scam and awful to deal with

Shoes showed obvious wear on both soles and plastic along heel began peeling after approximately 15 hours of use. Contacted company re defect for refund . Ultimately got $15. So much for risk free purchase.

I purchased a shoe from this company and unfortunately everything that it claims was false. In me trying to return shoes, I was told return shipping would be my responsibility which was okay until the return shipping address was listed in China. I went to USPS yesterday to check pricing on returning the shoes and the cost would be $49 which was the lowest rate for international shipping. I purchased this shoes based on the promotion that it would be comfortable for 12-hour shifts. In the promo it also said the shoes had a wide toe box, which is does not. I immediately contacted the company via email (as there is no phone number) and they offered me 30% refund and I can keep the shoe. 30% does not even come close to the shipping cost. My bill was $85., and 30% is $25.50, which means I'm out $59.50 and then an additional $49 for shipping, bringing my total to $108.50. How does that make sense? In the marketing they do, it indicatesFree shipping on orders within the US, which was where my order originated from . Why then am I returning a US order to China? There should be a disclaimer indicating that return items ships to China. VERY MISLEADING. My order was within the US, not international so why am I returning to China. In addition, the return process is not as easy as they claim. I am awaiting a resolution but in the meantime BUYER BEWARE. I WOULD AVOID PURCHASING FROM THIS COMPANY AT ALL COSTS.

This is a sexist company. They market apparently good quality orthopedic style shoes, for people with foot pain in need of better shoes. While they offer women's shoes from very small to very large sizes, The largest size that they offer for men is the median or average US shoe size for men. This means they completely ignore half of the men in the United States in their marketing and manufacturing of shoes. They market these shoes to nurses, which is just a further example of their sexist company policies. They assume that all nurses are women. Granted, The nursing profession is dominated by women, but it is not 100%.... Men makeup 13% of the nursing profession in the United States. To put this in perspective, African Americans make up about 14.5% of the United States population. So their policy is like making a product that by design, excludes half of African Americans. Need I say more! Do not support this company.

5/12 day delivery? I ordered 7/22 as of today 8/6 no shoes. Contacted customer service they say oh we had some difficulties. Tracking shows it hasn’t even left the country being shipped from. They send me a $5 coupon for my next purchase…. I asked them to apply to my very late order. No answer yet I haven’t even tried them and they want me to order more? I hope they fit because the possible nightmare of a return will be a giant headache.

I think i made a mistake ordering these shoes. I didnt do my research and now cant cancel. I am afraid i will receive cheap shoes.

Ordering and payment were great and easy, but the shoes themselves are horrible. I got a size 9 and my feet slip and slide when walking. They are more like a 9 and a half or even a 10. Also I went for a walk and not only did my feet hurt but my knee started hurting too. Waste of money.

Definite scamish sleazy business practices. BUYER BEWARE. Always beware of importers in Miami FL, and Austin TX. I should have known better. The email conversation between me and what I assume is their AI bot. Guess their addressing the problem was to increase the 100% refund from 10% to 20% and keep the cheap Chinese shoes. Karen, Though I am loath to support your company and bottom line.I should have read the online complaints about your multi step unwillingness to support the 45 days 100% full refund. Go ahead and process my request for “Option 2 20% partial refund (Excluding shipping protection and shipping fee $9.95) to your original payment method, and you can keep the shoes.” Im sure Goodwill will make use of a free cheap pair of Chinese shoes. You are a pretty realistic bot. Humans would be embarrassed to work in this way. Best regards, Mike On Aug 3, 2026, at 12:08 PM, Karen from Orthora Footwear supportorthora-footwear.wrote:  Hi Mike, Thank you for your patience, and I truly understand your preference to return the shoes and receive a refund. I want to make sure we provide you with the most practical options moving forward. As a next step, here’s what I can offer you: A free replacement pair with free shipping, while keeping your original order. 20% partial refund (Excluding shipping protection and shipping fee $9.95) to your original payment method, and you can keep the shoes 75% store credit, which you can use toward any future purchase These options allow you to avoid the time and cost involved in returning the item. If you would still prefer to proceed with a return for a refund, you absolutely can. Just to set clear expectations: Return shipping costs and any customs fees would need to be covered on your end Original shipping fees are non-refundable The item would need to be sent back to our warehouse and go through inspection before the refund is issued Because the return is international, it can sometimes be more costly and take longer to complete, which is why many customers choose one of the options above instead. Please let me know which option works best for you, and I’ll take care of it right away. Kind regards, Karen Orthora Customer Support Team On Sun, Aug 02, 2026 at 09:31 PM, Mike wrote: Attractive offers if it wasn’t painful to put on for sure, but after discussion with my wife, I believe I will take your original option of 45 days no questions asked full refund. Best regards,image1.jpeg (screen capture of their 45 day return nonsense) Mike On Aug 2, 2026, at 1:02 PM, Karen from Orthora Footwear support@orthora-footwear wrote:  Hi Mike, Thank you for reaching out and for sharing more details about your wife’s experience with the shoes. Before we proceed with a return, I’d like to offer you some alternative options that many of our customers find convenient and beneficial: Option 1: Receive a 10% partial refund to your original payment method (excluding the shipping fee and shipping protection), and you may keep the shoes — no return required. Option 2: Receive 50% store credit toward another pair of shoes, with no need to return your current pair. Option 3: We can arrange a FREE replacement pair in a different style for a $9.95 shipping and handling fee. There would be no need to send the current pair back. If you’re interested in exploring another style, I’d be happy to recommend options that may better suit your wife’s needs. Please let me know which option you would prefer, and I’ll take care of the next steps for you. Kind regards, Karen Orthora Customer Support Team On Sun, Aug 02, 2026 at 04:01 PM, Mike Sparks wrote: Hi, the follow-up from your company on this order has been very helpful. Unfortunately the shoes are not going to work for my wife and I need to return the shoes for a full refund. It hurts her foot where she had bunion and hammertoe surgery. I was so hopeful this would be her panacea. Please let me know the address to which to return, or if there is a process I need to follow. Best regards, Mike On Jul 31, 2026, at 4:17 PM, Orthora Footwear no-repl.parcelpanel. wrote:  Your order has been delivered 🎉