Brenda H.
Shipping Protection fee??
I did not like the fact that you added on a shipping protection fee with no way for me to uncheck that option.
Response from Orthora FootwearOct 10, 2026
Hi Brenda, Thank you for sharing your feedback. We’re sorry for the frustration caused by the Shipping Protection fee and understand your concern about not being able to remove it. Shipping Protection is intended to provide added coverage for eligible issues that may occur during shipping. There should be an option to remove it before completing checkout, and we apologize if that option wasn’t working as expected for you. We appreciate you bringing this to our attention. Your feedback is valuable and helps us identify areas where we can improve the checkout experience. Orthora Footwear



