Orthora FootwearReviews of orthora-footwear.com

Response from Orthora FootwearAug 20, 2026

Hi Deb, We’re truly sorry to hear that the shoes were uncomfortable and didn’t meet your expectations. This is not the experience we want for our customers, and we understand how disappointing it must have been to receive shoes that you couldn’t comfortably wear. We appreciate you sharing your honest feedback, and we’re glad you were able to donate the shoes to someone who may find them useful. Your concerns are important to us, and we’ll take your feedback seriously as we continue working to improve both our products and customer experience. Orthora Footwear

Response from Orthora FootwearAug 20, 2026

Hi there, We’re truly sorry to hear about your experience. This is not the experience we want you to have, and we understand how frustrating it must be to wait for your order and feel that your emails have not been answered. We’d sincerely appreciate the opportunity to look into this and make things right. Unfortunately, we weren’t able to locate your order using the information available in your review. Please email us your order number, the full name used for the purchase, or the email address used at checkout at [email protected]. A member of our team will personally look into your order and assist you with your cancellation and refund request as quickly as possible. Thank you, and we hope to have the opportunity to resolve this for you. Orthora Footwear

Response from Orthora FootwearAug 20, 2026

Hi Betty, We’re sorry for the confusion regarding our Buy One Get One Free (BOGO) promotion. We understand how frustrating it can be when the offer does not appear as expected during checkout. We’d like to clarify that the BOGO promotion is currently active and available. To receive the second pair for free, the order needs to be placed through the specific BOGO offer option. The promotion does not automatically apply to every regular shoe order. We’re sorry if this was not clear during your purchase. A member of our customer care team will reach out to you directly to further explain the promotion and review your order. Thank you for giving us the opportunity to clarify this for you. Orthora Footwear

Response from Orthora FootwearAug 20, 2026

Hi Julie, We’re truly sorry to hear about your experience and understand how frustrating it must be to have received shoes that still don’t fit as expected. Upon checking, one of our customer care team members is already working with you to resolve this issue. We appreciate your patience and hope our team can find a suitable resolution for you. Thank you for giving us the opportunity to address your concerns. Orthora Footwear

Response from Orthora FootwearAug 19, 2026

Hi John, We’re truly sorry to hear about your experience. We understand how frustrating it must be to wait more than two weeks without seeing your order shipped and to feel that you haven’t received the support you expected. We sincerely apologize for the frustration this has caused. Unfortunately, we weren’t able to locate your order using the information available in your review. If you could email us your order number, the full name used for the purchase, or the email address used at checkout, we’ll be happy to have our team look into this and work toward resolving it as quickly as possible. You can reach us at [email protected]. Thank you for bringing this to our attention. We hope to have the opportunity to assist you and make this right. ❤️ Orthora Footwear

Response from Orthora FootwearAug 18, 2026

Hi Brittany, We’re truly sorry to hear about your experience with the sizing and understand how frustrating it must have been to receive shoes that did not match your expectations. I’d like to reassure you that we do have exchange, return, and refund processes available for our customers. We also understand how important it is to get the correct size. I can confirm that one of our customer service representatives is already working on your case and will assist you in finding a resolution. We appreciate you sharing your experience and hope our team can help make this right for you. Orthora Footwear

Response from Orthora FootwearAug 18, 2026

Hi Nicole, We’re truly sorry to hear about this experience. We completely understand how frustrating it must be to wait so long for your order, receive conflicting delivery information, and then feel that you were left to investigate the missing package yourself. This is certainly not the experience we want for our customers. A member of our customer support team will reach out to you directly to investigate the delivery issue further and work toward a fair resolution. We sincerely apologize for the frustration and inconvenience this has caused, and we appreciate you giving us the opportunity to look into this properly. Orthora Footwear

Response from Orthora FootwearAug 18, 2026

Hi Leeann, We’re truly sorry for the delay and frustration you’ve experienced with your order. 😔 We completely understand how concerning it is to see no movement in the tracking information, especially after waiting 12 days. We’d like the opportunity to look into this for you. A member of our customer support team will reach out to you directly to check the latest status of your order and help get this resolved as quickly as possible. Thank you for your patience and for giving us the opportunity to assist you. Orthora Footwear