Orthora FootwearReviews of orthora-footwear.com

Response from Orthora FootwearAug 24, 2026

Hi Diana, We’re very sorry for the confusion and frustration regarding the names associated with your orders. We understand how concerning it is to see incorrect information on an order, especially after placing it more than once. Orders are processed based on the information entered in our system at the time of purchase. That said, we understand your concern and want to make sure the situation is properly addressed. One of our Customer Support Representatives has already sent you an email to help resolve this matter and assist with your cancellation request. We hope you’ll check your inbox so we can work with you directly. We sincerely apologize for the inconvenience and appreciate the opportunity to make this right. Orthora Footwear

Response from Orthora FootwearAug 24, 2026

Hi Aida, We’re truly sorry for the delay with your replacement order and understand how frustrating it must be to have been waiting for weeks after paying the replacement shipping fee. We also appreciate that you donated the original pair as requested. We’d like to look into this and help get the situation resolved. A member of our Customer Support Team will reach out to you directly to check the status of your replacement order and assist you with the next steps. Thank you for your patience and for giving us the opportunity to make this right. Orthora Footwear

Response from Orthora FootwearAug 23, 2026

Hi Alishia, We’re very sorry to hear about your experience with order #87745, particularly your concerns regarding the condition and appearance of the shoes you received. We understand how frustrating it is to receive shoes that you believe arrived damaged and did not match what you expected from the product listing. We also understand your disappointment with the return and refund options that were presented. Please know that we have already received the photos you provided, and our team is currently in contact with you to review the situation and work toward a fair resolution. We take concerns involving damaged, defective, or potentially mismatched products seriously and are carefully reviewing the details of your case. We’re sorry that this experience has caused you frustration. Our goal is to address your concerns properly and reach a resolution that is fair based on the circumstances of your order. Thank you for bringing this matter to our attention and for giving our team the opportunity to work with you directly. Orthora Footwear

Response from Orthora FootwearAug 23, 2026

Hi BA Clerkin, We’re sorry to hear about your frustration regarding the delivery and tracking information for your order. We understand how concerning it can be when the tracking status does not appear to update as expected, especially when the estimated delivery window has passed. A member of our team will reach out to you directly to check on the current status of your shipment and provide you with additional details regarding the delivery. We want to make sure your concerns are properly addressed and that you have a clearer understanding of what is happening with your order. This is not the experience we want you to have, and we sincerely apologize for the inconvenience and uncertainty caused by the lack of tracking updates. Thank you for bringing this to our attention and giving us the opportunity to look into it. Orthora Footwear

Response from Orthora FootwearAug 23, 2026

Hi KC, We’re truly sorry about your experience and understand how frustrating it must be to still be waiting for your order after nearly a month. This is not the experience we want you to have. We’d appreciate the opportunity to look into this and help resolve the situation. Unfortunately, we weren’t able to locate your order using the information available in this review. If you could email us your order number, the full name used for the purchase, or the email address used at checkout, our team will be happy to investigate the shipment and provide you with an update. Please contact us at [email protected], and we’ll look into this as quickly as possible. Thank you for bringing this to our attention, and we hope to have the opportunity to make this right. Orthora Footwear

Response from Orthora FootwearAug 23, 2026

Hi Pauline, We’re truly sorry for the frustration and disappointment you’ve experienced with your order. We completely understand how concerning it is to wait for your shoes and then experience further difficulties with the shipment and refund request. Please know that we are not trying to ignore your concerns. We have received and reviewed all of the emails you’ve sent to us, and we understand the importance of getting this matter resolved. A member of our team has already sent you an email to discuss your situation further and work toward a resolution. We kindly encourage you to respond to that email so our team can continue assisting you directly. We sincerely apologize for the inconvenience and appreciate your patience while we work to address your concerns. Orthora Footwear

Response from Orthora FootwearAug 22, 2026

Hi Katie, I'm so sorry you weren't able to get the help you needed. I'd really like the opportunity to make this right. Unfortunately, I couldn't locate your order using the information in your review. If you could email me your order number or the email address used for your purchase, I'll personally have my team investigate and resolve this as quickly as possible. Thank you for giving us the opportunity to help. Orthora Footwear

Response from Orthora FootwearAug 22, 2026

Hi there, I'm so sorry you weren't able to get the help you needed. I'd really like the opportunity to make this right. Unfortunately, I couldn't locate your order using the information in your review. If you could email me your order number or the email address used for your purchase, I'll personally have my team investigate and resolve this as quickly as possible. Thank you for giving us the opportunity to help. Orthora Footwear