Kelli C.
My 2nd order was cancelled
I had no problem ordering my pair of Orthora shoes and I look forward to the delivery of them and to work my first shift in them. However, I told a coworker about them and they asked me to order a pair for them. Everything went through but then I got an immediate email that the order was cancelled because of possible fraudulent activity. The email stated I would be reimbursed but could take up to 10 days. I will order using a different debit card but it is very inconvenient to have to wait to get reimbursed. Thank you, Kelli Chavez
Response from Orthora FootwearAug 10, 2026
Hi Kelli, Thank you for sharing your experience, and we’re glad to hear that your first order went through smoothly. We’re sorry, however, for the inconvenience and frustration caused by the cancellation of your second order. We understand how disappointing it can be to have an order cancelled unexpectedly, especially when you were trying to place an order for a coworker. We also understand that waiting for the reimbursement can be inconvenient. Once a refund is issued from our side, the time it takes for the funds to appear in your account can also depend on your bank or payment provider’s processing time. Unfortunately, we’re unable to control the final posting time once the refund has been released. We sincerely apologize for the inconvenience and appreciate your patience and understanding. We hope your first pair arrives soon and provides the comfort you’re looking for! ❤️😊 Orthora Footwear