Rita V.
Disgusting company
I made a purchase. It took almost three weeks to receive my shoes. Once I received them, they are way too big for my feet. My feet swim in them and they are totally unusable by me. They don’t have a phone number for customer service, only email. I kept sending emails to find out how to return them. The company responded three times telling me my purchase was on the way; when, in fact, I had received them. After fourth email, I received the answer that they would exchange the shoes for a $9.95 fee and I was responsible for the return to China postage. What a terrible mistake this was!!! Don’t get involved with this company!!!! If I could rate them a zero or below, I would have!!!!
Response from Orthora FootwearSep 1, 2026
Hi Rita, We’re truly sorry to hear about your experience and understand how frustrating and disappointing this must have been. This is not the experience we want you to have, especially when you received shoes that did not fit and had difficulty getting clear return information. Upon checking, a member of our team is already working with you to review your case and resolve this matter fairly based on our policy. We sincerely appreciate your patience and the opportunity to address your concerns. Thank you for bringing this to our attention, and we’re very sorry again for the inconvenience. Orthora Footwear