Iris R.
Terrible experience—avoid if you need…
Terrible experience—avoid if you need items on time! I ordered a pair of shoes from Orthora Footwear, but 3 weeks later, they still hadn't arrived. Since I bought them for an upcoming trip, I was forced to rush-order a replacement pair from Amazon at the last minute. When I requested to cancel the order, customer service refused, claiming the items had already shipped. To make matters worse, they told me if I wanted to return them for a refund, I would be hit with a 15% fee. Unacceptable service and hidden costs.
Response from Orthora FootwearSep 20, 2026
Hi Iris, We’re truly sorry to hear about your experience with the delivery delay, cancellation request, and return concerns. We understand how frustrating this must have been, especially when you needed the shoes for an upcoming trip. This is not the experience we want you to have. Upon checking, a member of our team is already working closely with you to address your concerns and help resolve this matter. Thank you for your patience and for giving us the opportunity to work toward a resolution. Orthora Footwear