Orthora FootwearReviews of orthora-footwear.com

HEED ALL THE 1 STAR WARNINGS! These are real people telling the honest truth. I have read quite a few REVIEWS and my issues were similar or the same. I ordered my shoes and shortly after there was a BOGO. I wrote a review and I got an offer of $20.00 for the second pair. I accepted the offer. Then my order sat for weeks with no movement or update. I reached out and I was given a offer of a discount for a 3rd pair. Why would I order another pair with the ongoing issues? SMH. After about 4 weeks with no movement and no shoes I requested a refund of my money. I suddenly had action and my shoes were on the way and I was told I WOULD NOT RECEIVE A REFUND. I did receive the 2 pairs of shoes and I thought there here why not give it a try. I wore them for one day, ONE DAY! FIRST THE SHOES ARE TOO BIG ABOUT 1/2 SIZE! THERE IS NO SUPPORT. WHEN PUTTING THEM ON THE HEELS COLLAPSED. Dummy here sill thought lets just try them and see. RESULTS: MY FEET SWELLED TWICE THE SIZE OF NORMAL, MY ARTHRITIC KNEES FELT MORE PAIN THAN NORMAL. THIS FLARED UP THE NERVE DAMAGE IN MY LEG. THE KICKER IS I DO NOT WALK ALL DAY FOR MY JOB! I CANT IMAGINE WHAT I WOULD FEET LIKE IF I DID. I voiced my disappointment and requested a full refund again. MONEY BACK GARUNTEE. I then got an offer for 50% of what I paid. I refused the offer and this went back and forth thru a few emails. As we went back and forth the refund PERCENTAGE got lower and lower. Eventually I was told I can get a full refund once the shoes we returned to the warehouse IN CHINA Return Address: Wu Xi Building 4, 4th Floor, 58 Baiye Road Dongguan, Guangdong 523000 China Phone: +86 19329021556 AND THAT I WAS RESPONSIBLE FOR ALL RETURN COSTS THAT WOULD BE $20.00 TO $40.00. Once returned they would have to inspect the shoes. At this point I was so mad I went to my bank to dispute the charges and now I still may not a refund. It is in review. DO NOT FALL THEIR ADS! DO NOT ORDER THESE SHOES IT A TOTAL SCAM AND RIP OFF!

When ordering I ordered a size 11 women's because I normally wear 10.5. The shoes I received were size 11 but way to big more like a mans size 11. They float on my feet. Not even an inner-sole would help. A waste of money and time getting them. Even though Customer service dealt with getting me a tracking number that helped. But sending these back to China is ridiculous.

I HAVE BEEN WAITING FOR SOMEONE TO RESPOND TO MY COMPLAINT I RECEIVED THE WRONG SIZE SHOES I ORDERED A SIZE 11.5 AND YOU SENT ME A SIZE 6 I HAVE BEEN ASKING FOR SOMEONE TO GET BACK WITH ME INFORMATION OF THE CORRECT RETURN ADDRESS I PLACYTHE SHOES ARE DOING NOTHING FOR ME THEY SAID THAT SOMEONE WOULD BE CONTACTING ME I ORDERED THE SHOES BECAUSE I REALLY NEED THEM I CANNOT AFFORD ITO JUST GIVE YOU $64.00 thank you again

When I finally received these shoes (2 weeks) and opened the bag-they are huge!! And more pink than purple. I ordered the size I always wear, but these are way too long. Customer service has been prompt up to now-but since I notified them I want to return them-they won’t reply to my emails. Hopefully soon, but I will probably have to pay for shipping. Never again.

On the website when I completed my order, it literally says "Fast US Shipping", which is a lie. It has been 10 days with no shipping update on my order and it has still not arrived. And then with my order it also said I had "express" shipping. I can order something from China and get it faster with regular shipping, than I have with these One pair of shoes with your "express" shipping. My first experience with you all and you have already lost a customer. And me working 10-16 hour days on my feet, these shoes better be as comfortable as you claim from day one, hour one, minute one - or it will be an immediate return. So sad you have broke your promises with a first time customer, I had high hopes for you.

UPDATE: They are offering a percentage for refund. NO where on their advertising do they disclose return shipping fees to CHINA! It is a scam to keep your money or force you to pay more for return shipping. Awful, awful customer service! They promise 45 day satisfaction guarantee and US Shipping! If you are not satisfied (shoes are cheaply made and hurt my daughter's feet) you will only get a refund by paying for shipping back to CHINA!! More than you paid for shoes! Total scam and they are stealing money by selling inferior product and not offering easy refund!

This product appears cheap and did not fit. The company offered a refund if I sent them back to China, which cost almost as much as the shoes. The cost of the return would’ve been $48 almost as much as the shoes which were $59. My advice is don’t buy from this company.

Orthora Footwear return policy and system is worst. I bought 2 pairs and wanted to return because of fitting issues. I approached Orthora Footwear customer service and was told to ship the shoes to China, although it was bought in USA, but I was given address of China. I agreed and shipped the shoes by USPS and shared the tracking# with Orthora Footwear. It cost me $60 shipping cost. Orthora would not refund me even after 10 days, claiming that the parcel is at the Chines customs, only after threatening to take legal action I got a refund. Never buy from this vendor.