Orthora Footwear Reviews | Read Customer Reviews of orthora-footwear.com

Orthora Footwear Reviews | Read Customer Reviews of orthora-footwear.com

Orthora Footwear reviews

Showing 566 reviews with 1 star · Clear filters

Cheryl R.
Sep 15, 2026
Failed Return and Refund Policy
Unfortunately, the shoes did not fit properly and I have been unable to return them or get a refund. Multiple emails requesting a return address - 40 days later - no success. Unless you are ‘positive’ the shoes will fit properly- don’t order.
Response from Orthora FootwearSep 15, 2026
Hi Cheryl, We’re truly sorry to hear about your fit issue and the difficulty you experienced trying to arrange a return and refund. We understand how frustrating it must have been to wait so long for a resolution, and this is not the experience we want you to have. Unfortunately, we weren’t able to locate your order using the information available in your review. Please email us at [email protected] with your order number, full name used for the purchase, or email address used at checkout, and our team will look into this and work to resolve it as quickly as possible. Thank you, and we look forward to helping you. Orthora Footwear
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Gisel G.
Sep 15, 2026
They are to heavy for me and they run a…
They are to heavy for me and they run a little big for my taste
Response from Orthora FootwearSep 15, 2026
Hi Gisel, We’re sorry to hear that the shoes felt too heavy and ran larger than expected. We understand how important the right fit and comfort are, and we’re sorry they didn’t meet your expectations. A member of our team will reach out to you directly to help resolve this for you. We appreciate your patience and the opportunity to make this right. Orthora Footwear
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Sejin P.
Sep 14, 2026
Returning is almost impossible.
My order came really late and the size of the shoes is not correct and heavier than other orthopedic shoes. When I want to return the shoes, it is almost impossible to return. I contacted them several times with e-mail. Finally, they said I have to return it to China with my own expense. Their website said "easy returning", that is a false advertising.
Response from Orthora FootwearSep 15, 2026
Hi Sejin, We’re truly sorry to hear about your late delivery, sizing concerns, and frustration with the return process. We understand how disappointing this experience has been, especially after having to contact us several times. Upon checking, a member of our team is already working closely with you to resolve this matter fairly. We appreciate your patience and hope we can make things right for you. Orthora Footwear
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Jean P.
Sep 14, 2026
The shoes were 2 inches too long
The shoes were 2 inches too long. There is no arch support in them. The quality is minimal. When I want to do a return and complete refund is where the trouble started. You don't getting shipping refunded. I could accept that. But to get a full refund they make you ship shoes back to China which cost almost what the shoes cost. So they make an offer to refund 30 percent and keep the worthless shoes. I ditched n ditched and got 50 percent refund. $25.00. Its a SCAM. DO NOT BUY. SUPPORT SUCKS
Response from Orthora FootwearSep 15, 2026
Hi Jean, We’re truly sorry to hear about your experience with the sizing, comfort, and return process. We understand your frustration, and we’re sorry that the experience left you feeling this way. We’d also like to clarify that Orthora Footwear is a legitimate company and not a scam. Upon checking, we can confirm that your refund has been processed as the agreed resolution. We appreciate your patience and hope this resolution addresses your concern. Orthora Footwear
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Uzma K.
Sep 14, 2026
They are poor quality shoes ,don't get…
They are poor quality shoes ,don't get fooled by them.
Response from Orthora FootwearSep 15, 2026
Hi Uzma, We’re truly sorry to hear that you were disappointed with the quality of the shoes. We understand how frustrating it is when a product does not meet your expectations, and this is not the experience we want you to have. Upon checking, a member of our team is already working closely with you to resolve this matter fairly. We appreciate your patience and hope we can make this right for you. Orthora Footwear
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Mary
Sep 14, 2026
The shoes are cheap and uncomfortable
The shoes are cheap and uncomfortable. They are not even the same size and I cannot pull the laces tight enough to feel comfortable a enough to walk.
Response from Orthora FootwearSep 15, 2026
Hi Mary, We’re truly sorry to hear about your experience with the quality, comfort, and sizing of the shoes. This is certainly not what we want you to experience, and we’d appreciate the opportunity to make this right. Unfortunately, we weren’t able to locate your order using the information available in your review. Please email us at [email protected] with your order number, full name used for the purchase, or email address used at checkout, and our team will look into this and assist you as quickly as possible. Thank you, and we look forward to helping you. Orthora Footwear
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Sangwon K.
Sep 13, 2026
Slow delivery and too larger size
Slow delivery. It took about 4weeks to receive the package since I placed the order maybe because it was shipped from out of the US. The shoes size were way larger than any other brands and I had to pay extra shipping fee to reorder with smaller size.
Response from Orthora FootwearSep 15, 2026
Hi Sangwon, Thank you for sharing your feedback. We’re sorry to hear about the long delivery time and the sizing issue, especially after waiting several weeks to receive your order. We understand how disappointing it was to find that the shoes fit much larger than expected and that you had to pay additional shipping for a smaller size. We truly appreciate your patience and hope the smaller size fits you properly and provides the comfort you were looking for. Orthora Footwear
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JUDY E.
Sep 13, 2026
The shoes were way too big and wide for…
The shoes were way too big and wide for my normal size and when I asked to return, I kept getting offers of cash instead. Then I was told it would take 20-40 dollars to return.
Response from Orthora FootwearSep 15, 2026
Hi Judy, We’re sorry to hear that the shoes were much too big and wide and that the process of addressing the issue was frustrating. We understand how disappointing it can be when the fit is not what you expected. Upon checking, a member of our team is already working closely with you to resolve this matter fairly. We appreciate your patience and hope we can make things right for you. Orthora Footwear
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