Orthora FootwearReviews of orthora-footwear.com

Response from Orthora FootwearAug 23, 2026

Hi Kim, We’re sorry for the longer-than-expected wait and completely understand your frustration, especially since your order was originally expected to arrive between August 1st and 15th. We’d like to reassure you that your order is already in transit and on its way to you. We sincerely apologize for the delay and appreciate your patience while your package makes its way to you. We truly appreciate your feedback regarding the wait time, and we’ll continue working to improve the shipping experience for our customers. Thank you for your patience and for choosing Orthora Footwear. Orthora Footwear

Response from Orthora FootwearAug 20, 2026

Hi Michael, Thank you for letting us know, and we’re sorry you had trouble selecting your second pair. We’d be happy to look into this and help. Please send us your order information, such as your order number and the email address used to place the order, so we can access your order details and assist you further. We appreciate your patience, and we’ll do our best to get this sorted out for you! Orthora Footwear

Response from Orthora FootwearAug 20, 2026

Hi Lynne, Thank you for your feedback! 😊 We’re glad to hear that the ordering and checkout process was easy. Regarding the Buy 1 Get 1 Free promotion, the offer is available as long as the order is placed through the BOGO promotional option. We’re sorry for any confusion this may have caused and appreciate you giving us the opportunity to clarify. Orthora Footwear

Response from Orthora FootwearAug 18, 2026

Hi Karen, Thank you for sharing your feedback. We understand why you’d be disappointed if you saw our Buy One, Get One (BOGO) offer but couldn’t find it when placing your order. I’d like to reassure you that we do offer the BOGO promotion. The order needs to be placed through the BOGO section of our website for the promotion to apply. You can find the offer here: https://www.orthora-footwear.com/collections/bogo We hope this helps, and we’d love for you to give our shoes a try! ❤️ Orthora Footwear

Response from Orthora FootwearAug 18, 2026

Hi Kris, Thank you for sharing your feedback! We’re glad to hear that you like the shoes, but we’re truly sorry that the delivery has taken longer than expected and that you’re still waiting for your complete order. We completely understand how frustrating that must be. Unfortunately, we don’t have enough information from the review to locate your order in our records. If you could email us your order number, the full name used for the purchase, or the email address used at checkout, we’ll have our team look into this and work to resolve the issue as quickly as possible. You can reach us at [email protected]. Thank you, and we look forward to helping you. Orthora Footwear

Response from Orthora FootwearAug 17, 2026

Hi Tayvion, We’re truly sorry for the confusion regarding the $160 credit and the additional charge you received. We understand why this would be frustrating, especially if you expected the credit to cover the additional pair. We’d love the opportunity to look into this and clarify exactly what happened with your order. Unfortunately, we weren’t able to locate your order using the information available in your review. If you could email us your order number, the full name used for the purchase, or the email address used at checkout, our team will review the details and work to resolve this as quickly as possible. You can reach us at [email protected]. Thank you, and we look forward to helping you. Orthora Footwear

Response from Orthora FootwearAug 17, 2026

Hi Nitza, We’re sorry for the confusion regarding the promotion and understand how easy it can be to miss those details during checkout. We also appreciate you sharing why you were interested in the shoes, and we hope they provide the comfort and stability you’re looking for. ❤️ A member of our Customer Support Team will reach out to you directly to address your concern and see how we can assist. Orthora Footwear

Response from Orthora FootwearAug 17, 2026

Hi Carol, Thank you for sharing your feedback! We understand how disappointing it can feel to see a promotion shortly after placing an order. Our promotions are offered from time to time and may change based on the current campaign, so not every promotion is available at the time an order is placed. Our Buy 1, Get 1 (BOGO) promotion is currently available, so we’d be happy to welcome you back if you’d like to take advantage of it on your next order. 😊 We truly appreciate your support and hope you enjoy your new shoes! ❤️ Orthora Footwear