Orthora FootwearReviews of orthora-footwear.com

Response from Orthora FootwearAug 25, 2026

Hi Mary, We’re truly sorry for the confusion around the discount and promotion. We completely understand how frustrating it can be when the pricing and offers aren’t clear, especially when you were expecting a lower price or a free pair. We’d really appreciate the opportunity to look into this for you. Unfortunately, we weren’t able to locate your order using the information available in your review. If you could email us your order number, the full name used for the purchase, or the email address used at checkout, our team will be happy to review the order and clarify exactly what you were charged and which promotion was applied. Please contact us at [email protected], and we’ll do our best to get this sorted out for you as quickly as possible. Thank you for bringing this to our attention and giving us the opportunity to help. Orthora Footwear

Response from Orthora FootwearAug 25, 2026

Hi Sarahst, We’re truly sorry that you’re still waiting for your shoes, and we understand how frustrating it can be when you can’t find your order number. We’d love the opportunity to look into this and help. Unfortunately, we weren’t able to locate your order using the information available in your review. If you could email us your full name used for the purchase or the email address used at checkout, our team will be happy to locate your order and provide you with an update. Please contact us at [email protected], and we’ll look into this as quickly as possible. Thank you for bringing this to our attention and giving us the opportunity to help. Orthora Footwear

Response from Orthora FootwearAug 24, 2026

Hi Angelina, We’re sorry to hear about the confusion you experienced during checkout. We understand how frustrating it can be when the items shown don’t appear to match what you intended to order. We appreciate you bringing this to our attention, and we’ll share your feedback with our team so we can look into the checkout experience and help prevent similar issues. At Orthora, our goal has always been to make the shopping experience as simple and straightforward as possible. Thank you for your feedback and for giving Orthora Footwear a try! Orthora Footwear

Response from Orthora FootwearAug 23, 2026

Hi Juliana, Thank you for sharing your feedback. We’re sorry for any confusion regarding the shipping information and the offer you encountered. We’d like to clarify that all Orthora orders include free standard shipping. The Shipping Protection option shown at checkout is a separate, optional service that customers may choose to add for additional protection in case of certain shipping issues. It is not required to place an order. We understand how important it is for our offers and checkout information to be clear and transparent, and we appreciate you bringing this to our attention. We’ll take your feedback into consideration as we continue improving the shopping experience. Orthora Footwear

Response from Orthora FootwearAug 23, 2026

Hi Cindy, Thank you for sharing your experience and for explaining what happened when you tried to use the Buy One Get One Free offer. We’re sorry for the confusion during checkout. We’d like to clarify that the Buy One Get One Free promotion is available when the order is placed through the correct BOGO offer selection. If the regular product option is selected instead, the promotion may not be applied to the order. We understand how frustrating this can be when you’re expecting the second pair to be included, and we appreciate you bringing this to our attention. We hope you enjoy your shoes and insoles, especially with your long hours on your feet. We’d be happy to hear how they work out for you. Orthora Footwear

Response from Orthora FootwearAug 23, 2026

Hi Tracy, Thank you for sharing your honest feedback. We’re glad to hear that you found the checkout process easy to use and that entering your information was straightforward. We also understand your concerns about the pop-ups and additional offers during checkout. We’re sorry that these felt frustrating or made you worry about accidentally selecting something you didn’t want. We understand how important it is to feel confident and in control when completing a purchase. Your feedback is valuable to us, and we’ll share it with our team as we continue working to make the checkout experience clearer, more comfortable, and less intrusive for our customers. Thank you again for taking the time to share your experience. Orthora Footwear

Response from Orthora FootwearAug 23, 2026

Hi Ana, Thank you for sharing your experience. We’re glad to hear that the ordering process was otherwise easy and that you’ve heard positive things about our shoes. We’re sorry for the confusion you experienced with the Buy One Get One Free offer. The BOGO promotion is available when the order is placed through the correct BOGO offer selection, and we understand how frustrating it can be when the second pair doesn’t appear as expected during checkout. We appreciate you giving Orthora a try, and we hope you enjoy your all-black pair once you receive it. We’d love to hear how they work out for you, especially since this is your first order with us. Thank you for choosing Orthora Footwear. Orthora Footwear

Response from Orthora FootwearAug 23, 2026

Hi R.Plata, Thank you for sharing your feedback. We’re glad to hear that you found the ordering process simple, but we understand your confusion about the different offers you saw across our advertising platforms. Our Buy One Get One Free promotion is available when the order is placed through the specific BOGO offer selection. Promotions can vary depending on the campaign or offer link used, which may explain why a different discount was applied when you ordered directly through the website. We understand that having different offers across platforms can make it difficult to know which deal is best, and we appreciate you bringing this to our attention. We’ll share your feedback with our team as we continue working to make our promotions clearer and easier to understand. Thank you for giving Orthora a try. Orthora Footwear