Orthora FootwearReviews of orthora-footwear.com

DO NOT BUY SHOES FROM THIS COMPANY!!! I ordered the 12 hour shift shoes. The shoes that arrived WEEKS later were a skateboard shoe and COMPLETE junk. I have tried FOUR different methods to contact them for a refund but never received a reply. Don’t waste your money.

I bought 2 pairs of shoes received on September 28th 2026, Same day I tried and found the size 10 is larger than the US 10, poor quality and shoes are very heavy. I requested the refund and return on 29th September no response from the customer service. I have sent few follow-up emails .. The reviews given looks very fake about the shoes. These just cheap "Made in China" platform grade. I strongly recommend to avoid these. They have so many fake reviews.. DO NOT FALL FOR THOSE !!! I finally received the response and the owner of the company says I needed to send these 2 pairs of heavy shoes to China. This is a fraud advertisement Here are the response from the vendor Louie - Savant from Orthora Footwear To: me · Sun, Oct 11 at 6:18 PM Message Body Hello Anil, I am sorry to hear that the shoes are too heavy and are causing you discomfort. Since you would like to return them, I can certainly provide the information needed for that process. You may return your item within 45 days of receipt, provided the shoes are unused, unworn, and in their original condition and packaging. Please note that for returns due to change of mind or fit, return shipping costs are the customer's responsibility. Once the return is received and inspected at our facility, refunds are typically processed within 1 to 7 business days. Please ship your return to the following address: Recipient: Wu Xi Building 4, 4th floor, 58 Baiye Road Dongguan, Guangdong 523000 China Phone: +86 19329021556 I have documented your request and am connecting you with a member of our support team who will assist with the next steps of your return. Best regards, Susan from Orthora Footwear Customer Support Louie - Savant from Orthora Footwear To: me · Mon, Oct 19 at 11:59 PM Message Body Hi Anil, I’m Susan, the founder of Orthora, and I wanted to reach out to you personally. I’ve read through your messages, and I understand why you want to return the shoes. You’re used to a US size 10, but the pair you received feels too large, and the weight is another concern. You also mentioned that wearing heavy shoes could cause your legs to hurt because of your physical condition. I take that seriously, and I don’t want you to feel pressured to keep wearing shoes that cause discomfort. I also see that you’ve followed up several times since September, asking for clear return instructions and a refund. I’m sorry you’ve had to spend so much time chasing an answer. I want to be honest with you about where things stand. I’ve put everything I have into developing our newer shoe model, which is designed with improvements in comfort and sizing and ships much faster. To keep Orthora going, I had to sell our existing stock at a steep discount, and your original pair was part of that sale. Although I’m unable to offer the refund you requested through this option, I’d like to offer you a 50% voucher toward our newer model. If you choose to place a new order using the voucher and aren’t happy with the new pair, I’ll refund the amount you paid for that new order. I understand, though, that your main concern is the weight of the shoes, not just the size. I wouldn’t want you to order another pair unless you feel the newer model may suit your needs better. Regarding your request for a prepaid return label, I can’t promise one will be available. The return instructions previously provided explain that return shipping costs are generally the customer’s responsibility. Since you’ve already asked for a return and refund several times, I’ll keep your request for review rather than ask you to repeat the details. Anil, thank you for being patient and explaining your concerns so clearly. I’m sorry this experience has been frustrating, especially when you were hoping for comfortable shoes. With gratitude, Susan Founder, Orthora Footwear

I purchased shoes from Orthora Footwear, order #100272, for a total of $162.85. The shoes I received were too large. I contacted Orthora, and on August 31, 2026, their customer service acknowledged in writing that the shoes were too large and offered to send a replacement in the correct size for an additional $9.95 shipping fee. I clearly responded that my correct size is Women’s US size 9. I tried in good faith to resolve the problem directly with the company, but I did not receive a satisfactory resolution. I was later offered only a 10% refund, which I did not accept. I am extremely disappointed with how this return/exchange was handled. Customers should not have to go through this much trouble when there is a sizing problem that the company itself acknowledged. Based on my personal experience, I would not purchase from Orthora Footwear again. I have kept the emails and documentation of my communications with the company.

This is the worst company to order anything from. You make returning or exchanging a product near impossible. Should be as hard and as frustrating as it was. Really should do better if you wish to succeed as a business. I myself am a business owner and would never in a million years give someone a 2 week runaround about getting a product exchanged. Absolutely absurd!! Also communication shouldn't be as hard as it is. You should have a customer service number. The only reason a company doesn't have a customer service number is because they know they suck as a company and dont want to deal with all the customer complaints. Just remember without customers you wouldn't have a business. And screwing people out of their money is no way to run a business. I would be expecting a class action suit against your company in the real near future.

The brand claims to help with a wide range of foot, knee and back issues but these claims are way overrated. Shoes are flimsy, poorly made and uncomfortable. NO support at all. BIG sizing issue, I am a perfect 7 1/12 which I ordered and they were way too big. My grand daughter is a size 9 and they barely fit her i.e. too big. They replaced with a size 7 and charged me shipping charges. Bottom line, looks like their sizies run about at least 1 1/2 size off. Hard to understand why their sizing is so inconsistent. Also, their customer service leaves much to be desired, unhelpful responses and very misleading feedback. I ordered in July 20/2026, received the size 7 replacement 3rd. week of September !!! I will NEVER BUY from this company or brand ever again. At this point, I still do not have anything that fits. Waste of time and money !!!

Finally got my order after a lengthy wait. When they arrived they were not what I expected so I asked how to go about returning them & am still waiting for a response!

This company is a scam!! Shoe material is very cheap! My shoes were small and the toe box isn't wide at all, even though it says wide toe box. They were letting me exchange for a $9.95 fee but I am also taking my chances for it not to fit right again and I would have to pay another $9.95. So instead of getting a full refund for the shoes, they are only offering a 50% store credit or only a 10% refund!! Don't be fooled by the 45-day money back guarantee!

DO. NOT .RUNSCREAMING. THIS IS A SCAM AND THEY ARE BEING REPORTED TO THE FTC. These “shoes” did not offer the cushion and support as promised for long shifts on your feet. I worked 10 hours and had to change shoes after 4 hours into shift. Customer service said someone would respond to me promptly. Took weeks. When they FINALLY responded they wanted me to ship the shoes back for their refund under the fake advertisement of a 45 day “guarantee.” They are based in CHINA. IT COSTS OVER $100 to ship their inferior shoes to CHINA. Read the reviews on SHOP. Read the reviews here. Read the reviews with BBB. Also the FTC will be looking into them as well. They are cheap frauds of a better company and DO NOT BUY FROM THEM.