Consumer
⭐ 1-Star Review
⭐ 1-Star Review — Very Disappointed I would not recommend these shoes or this company. I waited an unreasonable amount of time for my order to arrive, and after actually wearing the shoes, I was extremely disappointed in the quality. The shoes are already showing defects and coming apart. I have photos showing the problems. What makes the situation even worse is the company’s return/refund process. After contacting them about the problem, I was told that I could receive only 25% of my purchase price back unless I returned the shoes. However, they will not provide a prepaid return label, and I would have to pay approximately $40 myself to ship the shoes overseas. When the shoes themselves cost around $60–$70, asking a customer to spend roughly $40 to return a defective product makes very little sense. In my opinion, this puts customers in a position where they either lose most of what they paid or spend a significant amount of additional money just to try to get their refund. I gave these shoes a fair chance, and unfortunately the quality did not live up to what I expected. Between the lengthy delivery, the condition of the shoes, and the return/refund policy, I am extremely dissatisfied with this purchase and would not buy from this company again. I strongly recommend that anyone considering purchasing from Orthora read the return and refund policy very carefully before ordering.i I really wish I could attach pictures of the product that I’ve worn for three weeks. The back of it is collapsing. Part of the back shoe is coming apart. One of the eyelets have come apart and their response for an $89 pair of shoes is a $21 refund so their comment on the bottom is probably AI generated not good customer service.
Response from Orthora FootwearOct 8, 2026
Hi there, We’re truly sorry to hear about your experience and understand how disappointing it must be to have received shoes that are already showing defects, especially after such a long wait for your order. We’d appreciate the opportunity to look into this properly and make things right. Unfortunately, we weren’t able to locate your order using the information available in your review. Could you please email us your order number, the full name used for the purchase, or the email address used at checkout? Our team will review your case and assist you as quickly as possible. Please contact us at [email protected]. Thank you for bringing this to our attention. We look forward to helping you. Orthora Footwear