Orthora FootwearReviews of orthora-footwear.com

Response from Orthora FootwearSep 1, 2026

Hi Donna, Thank you for taking the time to share such detailed feedback. We’re sorry for the confusion you experienced while trying to take advantage of our BOGO promotion, especially with the free pair’s size not automatically matching your selected size. We completely understand how this could make the ordering process frustrating. Your suggestion about adding a clear reminder to select the size of the second pair is very helpful, and we’ll be sure to pass this feedback along to our team for consideration. We truly appreciate you bringing this to our attention and helping us identify ways we can make the checkout experience clearer and easier for our customers. Orthora Footwear

Response from Orthora FootwearAug 30, 2026

Hi Angel, Thank you for sharing your detailed feedback! We’re glad to hear that you found the shoes super comfortable and that Jersey was able to step in and help make the rest of your experience smoother. We’ll be sure to pass along your kind words to Jersey. We also sincerely apologize for the frustration caused by the shipping delay, limited tracking updates, and sizing issue. We understand how inconvenient it can be to wait for an order and then need an exchange because the shoes run smaller than expected. Your feedback is very valuable to us, and we’ll share your comments with our team as we continue working to improve both the shipping experience and sizing information. Thank you again for giving Orthora a try and for recognizing the efforts of our support team! Orthora Footwear

Response from Orthora FootwearAug 30, 2026

Hi Rebecca, We’re truly sorry to hear about your experience, especially with the stock delay and the fact that you’re a traveling nurse with limited time remaining on your current contract. We completely understand how disappointing it must be to be waiting for shoes you needed for your work. We’d appreciate the opportunity to look into this and help resolve the situation. Unfortunately, we weren’t able to locate your order using the information available in this review. If you could email us your order number, the full name used for the purchase, or the email address used at checkout, our team will be happy to investigate the order status and review your cancellation request. Please contact us at [email protected], and we’ll look into this as quickly as possible. Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience. Orthora Footwear

Response from Orthora FootwearAug 30, 2026

Hi Angel, We’re truly sorry for the delay and completely understand your frustration, especially when you were hoping to receive the shoes sooner for your plantar fasciitis needs. Upon checking, we can confirm that your order is already in transit and on its way to you. We sincerely appreciate your patience while your shipment makes its way to you. We hope your shoes arrive soon and that they provide the comfort and support you were looking for. Orthora Footwear

Response from Orthora FootwearAug 30, 2026

Hi Stacey, Thank you for sharing your feedback with us. We completely understand how disappointing it can be when your preferred color or size isn’t available, especially when you’re trying to find the right fit and style. We appreciate you giving Orthora a try and choosing an available option. We hope your shoes arrive soon and that they fit comfortably and meet your expectations. If you have any concerns once they arrive, our team is always here to help with the available options under our 45-Day Comfort Guarantee. Thank you again for your order and for giving us the opportunity to serve you. Orthora Footwear

Response from Orthora FootwearAug 30, 2026

Hi there, Thank you for sharing your feedback. We’re sorry to hear that you had difficulty using the cart and reviewing your order before completing checkout. We understand how frustrating it can be when you’re unable to easily confirm the selected color and additional items, especially when you’re trying to take advantage of a promotional offer. We also understand your concern about the $4.95 charge being automatically added. We appreciate you bringing these issues to our attention. Your feedback is valuable, and we’ll share it with our team as we continue working to make the checkout process clearer, easier to navigate, and more transparent for our customers. Thank you again for taking the time to let us know about your experience. Orthora Footwear

Response from Orthora FootwearAug 28, 2026

Hi Meryann, Thank you for sharing your honest feedback. We’re sorry to hear that the shoes did not meet your expectations, particularly regarding the sizing, arch support, and overall quality. We understand how important a comfortable and supportive fit is, especially when it comes to everyday footwear. We appreciate you giving the shoes a few days to see how they feel, and we hope they become more comfortable with use. Your feedback is valuable to us, and we’ll share your comments with our team as we continue working to improve our products and customer experience. Orthora Footwear

Response from Orthora FootwearAug 28, 2026

Hi there, Thank you for sharing such detailed feedback. We completely understand your frustration with the way the products and additional offers were presented during checkout, especially when you were shopping for comfortable shoes to support you through two jobs on your feet. We’re sorry that the checkout experience left you feeling that you were being pushed toward a different or “better” product after you had already made your purchase. That’s not the impression we want our customers to have, and we appreciate you bringing this to our attention. We’re also glad you’ll have the opportunity to try the shoes before making a final judgment. We hope they provide the comfort and support you’re looking for, and we’ll take your feedback about the product presentation and checkout experience seriously as we work to improve. Thank you again for giving Orthora a try and for sharing your honest feedback. Orthora Footwear