Orthora FootwearReviews of orthora-footwear.com

Response from Orthora FootwearJul 24, 2026

Hi there, We're truly sorry to hear that the shoes did not provide the fit and comfort you were expecting, especially after the wait for your order. We understand how disappointing this must have been. Unfortunately, we weren't able to locate your order using the information available in your review. If you could please email us your order number, the full name used for the purchase, or the email address used at checkout, our customer support team will be happy to review your case and work toward a resolution. You can reach us at [email protected]. Thank you, and we hope to have the opportunity to assist you. Orthora Footwear

Response from Orthora FootwearJul 24, 2026

Hi Barbara, Thank you for sharing your feedback. We’re sorry to hear that the shoes felt too tight and that you haven’t received the assistance you were expecting regarding a larger size. Upon checking your order, we can see that a replacement was previously offered, but we did not receive your confirmation to proceed. A member of our customer support team will be reaching out to you via email as soon as possible to review your case and help finalize a resolution. Thank you for your patience, and we appreciate the opportunity to make this right. Orthora Footwear

Response from Orthora FootwearJul 24, 2026

Hi Christeller, We’re sorry to hear that the shoes didn’t fit as expected and weren’t as comfortable as you had hoped. We understand how disappointing that can be, and we appreciate you sharing your feedback. Upon checking your order, I can see that a replacement has already been processed as the agreed resolution. We hope the new pair provides a much better fit and a more comfortable experience. If you have any additional questions or concerns, our customer support team is always happy to assist. Orthora Footwear