Catho
Excellent customer service
I have been suffering with severe heel pain on my right foot for the past 6 months, I had a tear in my plantar fascia and I was in a moon boot for 6 weeks. I needed a softer arch support with heel padding to wean out of the moon boot. I initially ordered OrthoFlexx Max support as I have high arches. These were delivered in a timely manner, but unfortunately I found the arch support was too high and hard for me, I tried them for 2-3 days as advised but my left foot also started to become uncomfortable so I stopped. I therefore contacted OrthoFlexx and they were amazing, they were very helpful. I asked if I could exchange OrthoFlexx max for the light arch support as these have a softer arch and smaller arch height. They said of course that could be arranged, they sent out the light arch supports, they advised that I could keep the max support, and apologised that the light support might take a week to arrive so they gave me a 50% refund as well. Excellent customer service and prompt email communication. Thanks. The light support arrived sooner than expected and they feel very natural to wear, a perfect fit. Along with rehab exercises, my foot pain is improving and the OrthoFlexx light support is helping my recovery and an essential part of my footwear from now on. Couldn’t recommend these insoles enough.


