OROAReviews of oroa.com

Adding on the the experience of many others. Ordered Jan 26, 2026. Lead time 6-8 weeks. After 2 months passed, I reached out to Oroa support and initially they were very responsive but the answer was "it's stuck in transit from the EU." Honestly I did not mind waiting because I spent a lot of time researching and it was the exact cabinet I wanted/needed. However, as of today I have not received a response since June 18. Their phone number goes straight to voicemail no matter which option you select. I even tried messaging them on social media, no response. Left with no option, I filed a chargeback with my credit card company. Extremely disappointing. Edit: one last disservice - because it's been six months, the cabinet I want is no longer for sale from any retailer in the US. I've only found one website that claims it's "in stock," and they are linked to Oroa and I absolutely due not trust them.

I ordered a table on May 9th and asked for an update on May 20 th. CS responded that day and they indicated table was expected to arrive end of Jun or so from Europe. I emailed and called several times in the past several days with zero response. This is an unacceptable way to do business. Am I going to receive my item, since you took my money 2 months ago? Or should I contact the credit card company to reverse the charges? It is understandable that it may be another 3-4 weeks come from abroad, but I would expect a response and an accurate status of the piece ordered, like I have received recently with Arhaus and Ethan Allen for recent orders

Similar story to many other reviews. Order was placed on January 17, 2026, with an estimated 8-10 week lead time. Nearly six months later, no sign of ever receiving my order. I have emailed many times and only got a response once, on May 29. All subsequent emails have been ignored. I cannot get through over the phone. It has been an awful experience.

I ordered a side table several months ago. It finally arrived but broken into 20 pieces. I sent pictures, followed all directions. 2 weeks go by nothing, apparently they where having problems with CC returns. Now I am on to week 3. No refund broken table that I waited for several months for. I would never work with OROA again.

Shocking support and response with respect to a 10 week lead time product order that was placed January 2nd. I still not have received anything and not only that they have stopped taking any calls or responding to emails. I asked for my money back or the product and nothing. It’s as if they have disappeared with $10,000 and I am left with no product to show for it. Robbery which I intend to pursue.

Terrible Terrible experience!! After waiting months for an update about our order, we finally got through and they said the manufacturer stopped making the product we ordered, and paid for!! I requested a full refund, and they said sure, however its A MONTH LATER, and nothing has come through, and they do not answer calls or emails. Thousands of dollars down the drain!! Oroa is a SCAM! DO NOT USE!

I am extremely disappointed with Oroa Trade's fulfillment and customer service on an $8,800+ order (Order #3**1). We ordered several high-value furniture pieces, including a heavy Black Marble Base Side Table and two (2) Scalloped Metallic Side Tables (Caracole Good As Gold). Their warehouse attached the exact same freight tracking number (ending in 0563) to both the heavy marble table and the two metallic side tables. Because the heavy marble table arrived, their automated system flagged the entire tracking line as "Delivered," completely ignoring the fact that the two gold side tables ($2,400 value) were entirely missing from the shipment layout. They also have completely withheld a prepaid return shipping label for an unrelated item on this order. We reported this missing inventory immediately. We were promised a follow-up response within 24 to 48 hours, and we were supposed to receive our return label last week on Thursday. Since then, it has been nearly a full week of complete silence. Every single follow-up call goes straight to voicemail, and our emails are being completely ignored. As a Trade Member managing strict project timelines, this complete breakdown in basic communication and disappearing customer support is unacceptable. Avoid ordering from them if you expect reliable fulfillment verification or professional communication.

My firm placed a Trade order in March, with payment taken in full at the time. We have been unable to reach anyone at OROA, or OROA Trade, to get an update on our delivery. I've tried calling many times, for weeks. Leaving messages, as well as sending emails. We've received not a single reply. At this point, I believe they've stolen my money and I would greatly caution against ordering from this company. Update: they emailed back, moments after submitting this review, and seem to be quite responsive now. I'll update the review as the situation progresses. Another Update: Three weeks and no reply by email or phone. Radio silence! At this point, they could GIVE me the lights and I wouldn't recommend doing business with them!!! They took payment in full FOUR MONTHS ago and nothing!!! DO NOT DO BUSINESS WITH THIS COMPANY!!!