OrnexisReviews of ornexis.com

Response from OrnexisMar 22, 2026

Hi Mrs. Smith, Thank you for taking the time to share your feedback. We are truly sorry to hear that the product did not work as expected for you, and we sincerely apologise for the frustration this has caused. We completely understand your concern about the instruction guide — the printed version that comes with the device is indeed very small, and we are sorry for any inconvenience this caused. We have a full digital version available that is much easier to read, and we would be happy to send this to you along with personalised guidance on the settings to ensure you are using the device correctly. Regarding your refund, we would like to look into this further and make sure your experience is resolved to your satisfaction. Please do not hesitate to reach out to us directly at [email protected] and we will do everything we can to help. Kind regards, Glenda

Response from OrnexisMar 15, 2026

Hi Robert, Thank you for sharing your feedback. We completely understand your frustration — the printed instruction guide that comes with the product is indeed very small, and we sincerely apologize for the inconvenience this has caused you and your wife. We have a full digital version of the user guide available, which is much easier to read. Please don't hesitate to reach out to us at [email protected] and we will send it to you straight away, along with any guidance you need on the settings. We want to make sure you both get the most out of the product. Thank you for bringing this to our attention — your feedback helps us improve. Kind regards, Glenda

Response from OrnexisMar 12, 2026

Hi Nan, Thank you for sharing your feedback. We’re sorry to hear that the product did not meet your expectations and that you feel disappointed with your experience. We want to assure you that our intention is always to provide helpful products and fair support to our customers. If the product did not work as expected for you, we would truly appreciate the opportunity to review your order and assist you directly. Please reach out to us at [email protected] with your order number and details about your experience so our support team can look into the situation and help you further. We genuinely want to assist you and appreciate you bringing your concerns to our attention. Kind regards, Glenda

Response from OrnexisMar 11, 2026

Hi Cheryl, Thank you for taking the time to share your experience. We completely understand how frustrating it must feel when a product does not meet your expectations, especially when you were hoping it would help with something as challenging as restless legs syndrome. We’re sorry to hear that the product did not provide the relief you were looking for and that the packaging arrived in less than ideal condition. That is certainly not the experience we want for our customers. Our support team reviews every case individually and is always happy to help with product concerns, usage guidance, or return-related questions. We would really appreciate the opportunity to look into your situation and assist you directly. Please reach out to us at [email protected] with your order number so we can review your case and help find the best possible solution for you. Kind regards, Glenda

Response from OrnexisMar 4, 2026

Hi, Thank you for sharing your feedback. We completely understand how frustrating it can be when delivery takes longer than expected and when the instructions are difficult to read. Our standard delivery timeframe is 7–14 business days, but depending on logistics and location, some orders may travel internationally before final delivery. We understand that waiting can still feel long when you’re eager to start using the product. Regarding the instructions, we would be more than happy to help guide you through how to use the device and explain the different settings if anything is unclear. Please feel free to reach out to us at [email protected], and our support team will gladly assist you and provide the information you need. Kind regards, Glenda

Response from OrnexisMar 3, 2026

Hi Susan, Thank you for taking the time to share your experience. We truly understand how frustrating and disappointing it must feel when a product does not provide the relief you were hoping for — especially when you’re dealing with pain and looking for a solution you can trust. When customers reach out regarding returns or performance concerns, our support team reviews each case individually and outlines the available resolution options. Alternative solutions may sometimes be offered to provide flexibility, but they are never intended to dismiss a customer’s concerns or avoid assistance. We genuinely want the opportunity to review your case carefully and make sure everything has been handled appropriately. If you haven’t already, please reach out to us directly at [email protected] (or reply to your existing email thread) and include your order number so we can look into this in detail and assist you further. We appreciate you bringing this to our attention and hope you’ll allow us the chance to support you directly. Kind regards, Glenda

Response from OrnexisMar 3, 2026

Hi Cathy, Thank you for sharing your feedback. We completely understand how disappointing it must feel if the product did not meet your expectations, especially at the price you paid. We genuinely want to help and make sure your concerns are properly reviewed. If something didn’t work as expected or you feel the product wasn’t as described, our support team would really appreciate the opportunity to look into your order and assist you directly. Please reach out to us at [email protected] with your order number and details about the issue, and we’ll be happy to review everything and guide you toward a solution. We truly value your feedback and hope to have the chance to assist you further. Kind regards, Glenda

Response from OrnexisMar 1, 2026

Hi Zella, Thank you for sharing this. We completely understand how concerning it is to feel like your order hasn’t arrived. We always make sure every order is shipped, and if there’s any issue with delivery, we want to look into it immediately and resolve it for you. Sometimes tracking updates can lag or carriers may experience delays, but we’re here to help clarify exactly what’s happening. Please reach out to us directly at [email protected] with your order number, and our team will check the shipment status right away and assist you further. We truly want to make sure this gets sorted out for you as quickly as possible. Kind regards, Glenda