OrnexisReviews of ornexis.com

Response from OrnexisApr 14, 2026

Dear Kay, Thank you for taking the time to share your experience, and we are truly sorry to hear that you are unhappy with the outcome of your return request. We do take all feedback seriously and we sincerely apologise that the resolution process felt frustrating and unsatisfactory. We always aim to handle returns and refunds as fairly as possible, and we regret that your experience did not reflect that. If you would like us to review your case once more, please do not hesitate to contact us directly at [email protected] and we will do our very best to assist you. Kind regards, Glenda

Response from OrnexisApr 8, 2026

Hi Amanda, We sincerely apologize for the frustration and for not providing the resolution you deserved. Your 100-day money-back guarantee is absolutely valid, and we're sorry you were offered discounts instead of the refund you clearly requested. This is not the experience we want for you, and we take full responsibility for how your case was handled. Please reach out to us directly at [email protected] so we can help you further. We always find a good solution. Kind regards, Glenda

Response from OrnexisApr 8, 2026

Hi Thomas, Thank you for taking the time to share this detailed feedback. We sincerely apologize for the experience you've had — this is not the standard we hold ourselves to, and we take your concerns very seriously. Your 100-day money-back guarantee is valid, and we're committed to making this right. Please reach out to us directly at [email protected] so we can help you further. We hear you, and we are sorry. Kind Regards, Glenda

Response from OrnexisApr 2, 2026

Dear Crockett, Thank you for taking the time to share your experience, and we sincerely apologise for the difficulties you have encountered with your orders. We completely understand how frustrating it is to deal with a damaged package and ongoing delays, and we are sorry that your interactions with our team have not met your expectations. We would very much like to make this right for you. Please reach out to us directly at [email protected] with your order details, and we will ensure this is resolved promptly and to your satisfaction. Your experience matters to us greatly, and we are committed to doing better. Kind regards, Glenda

Response from OrnexisApr 2, 2026

Dear Lorraine, Thank you for sharing your honest feedback, and we are truly sorry to hear that you have not yet experienced the relief you were hoping for after two weeks of use. Results can vary from person to person, and we would love the opportunity to help you get the most out of your device. We would recommend trying the higher intensity settings and ensuring the conductive gel is applied evenly, as this can make a significant difference in effectiveness. Consistency and session duration also play an important role. Please do not hesitate to reach out to us at [email protected] and our team will be happy to provide personalised guidance to help you achieve better results. We truly want this to work for you. Kind regards, Glenda

Response from OrnexisMar 31, 2026

Dear Jim, Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and frustration this situation has caused you. We completely understand how concerning it is to have placed an order on March 10th and not yet received it. We would very much like to investigate this for you right away and ensure this is resolved as quickly as possible. Please reach out to us directly at [email protected] with your order number and we will look into the tracking status and arrange a resolution for you without delay. We are committed to making this right for you. Kind regards, Glenda

Response from OrnexisMar 31, 2026

Dear Wally, Thank you for letting us know, and we sincerely apologise for the delay in receiving your order. We are glad to hear that a replacement is already on its way to you, and we want to assure you that we are doing everything we can to ensure it reaches you as soon as possible. We completely understand how frustrating it is to wait, and we appreciate your patience. If you have any further questions or would like an update on your replacement shipment, please do not hesitate to contact us at [email protected] — we are always here to help. Kind regards, Glenda

Response from OrnexisMar 25, 2026

Hi Terri, Thank you for taking the time to share your experience. We are truly sorry to hear that you have not been able to get the product working and that you have not yet received a response regarding your return request — this is not the standard of service we aim to provide, and we sincerely apologise for the inconvenience. We would love the opportunity to make this right for you. Please reach out to us directly at [email protected] and one of our team members will assist you promptly — whether that is helping you get the product working with the correct settings, or processing your return request straight away. We look forward to hearing from you and resolving this as quickly as possible. Kind regards, Glenda