Jack A.
Ornexis Foot Plate and Company
I purchased the product in January and paid $3.95 extra for secure shipping, it arrived 23 days later. I began to use it per the instruction for the next three months. Unfortunately it gave no relief so I contacted the company before the 100 day warranty expired. Anna sent an email with the link to an online form to fill out with an explanation and a video of the product in use which I did. She indicated I was passed the warranty date which I was not, and offered me a discount on their other products. No matter what concern or information you provide, their response is to offer a discount on their other products. Buyer Beware! I would not recommend them or their products. Thanks for listening!
Response from OrnexisMay 29, 2026
Dear Jack, Thank you for taking the time to share your experience with us. We are truly sorry to hear that the product did not provide the relief you were hoping for, and we sincerely apologise for any frustration caused during your interactions with our customer service team. We take warranty claims very seriously, and we would very much like to look into your case personally to ensure it is resolved fairly. If you would be willing to give us another opportunity to make this right, please do not hesitate to reach out to us directly at [email protected], and we will do our very best to find a satisfactory resolution for you. We appreciate your honest feedback and are sorry we did not meet your expectations. Kind regards, Glenda