OrnexisReviews of ornexis.com

Response from OrnexisJul 3, 2026

Dear Stan, Thank you for taking the time to share your experience, and I am truly sorry for the frustration this has caused. What you have described is not the experience we want any customer to have. Regarding your tracking link — international shipments are routed through several carriers, and tracking pages can occasionally go inactive once a parcel transitions between them. That does not mean the parcel has been lost, and I would very much like to look into the current status of your order personally. As for our website, it is live and reachable at ornexis.com — if you were seeing an error, it may have been a temporary connection issue on the route to our servers. Please email me directly at [email protected] with your order number or the email address used at checkout. I will pull up your order, check the latest carrier status, and make sure this is resolved fairly for you. We are a real team standing behind a real product, and I would like the chance to prove that to you. Kind regards, Glenda

Response from OrnexisJun 26, 2026

Dear William, Thank you for taking the time to share your experience, and I am very sorry for the frustration this has caused you. A return process that ends in a credit card dispute is not the outcome we ever want for a customer, and I understand why you feel let down. I would genuinely like the chance to look into your case personally — to review what happened with the returns request, what went wrong with the device, and to make sure nothing similar happens again. If you would be open to it, please email me directly at [email protected] with the order details and I will handle it from there. Again, I am sorry the experience fell so short. Your feedback is taken seriously and will be passed on internally. Kind regards, Glenda

Response from OrnexisJun 15, 2026

Dear Hal, Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration this has caused you. We are very sorry that the product did not work as expected and that the return process left you feeling let down. We understand how concerning the return logistics and refund options have felt from your side, and we would like the chance to look at your case personally and find a fair resolution for you directly — rather than leaving things to play out over a public exchange. Our team can review your order, the device issue, and the return options together with you. Could you please email us at [email protected] with your order number and a brief note referencing this review? We will pick it up personally and make sure you are looked after properly. Kind regards, Glenda

Response from OrnexisJun 12, 2026

Dear Lee, Thank you for taking the time to share your experience, and I am truly sorry that the device has not worked as expected and that the return process has caused such frustration. That is not the standard of service we want any customer to have. You should not need to film a video to prove a fault, and the fact that the return form is blocking you from submitting it without one is a problem we want to put right. I would like to look into your case personally and arrange a fair resolution for you directly. Please email us at [email protected] with your order reference and a brief note of what you have already tried, and I will make sure your return is handled properly without further hoops. Kind regards, Glenda

Response from OrnexisJun 11, 2026

Dear Polkadoodles, I am truly sorry to hear that your experience with the Ornexis foot massager has been so disappointing. Your feedback matters and I understand how frustrating it is to feel a product has not lived up to what was advertised. EMS technology works differently from a traditional TENS unit, and intensity perception can vary considerably from one person to another, but that does not take away from the fact that the device has not delivered what you were hoping for. We never want anyone left feeling let down by a purchase. Please reach out to me directly at [email protected] with your order details, and I will personally look into what we can do to put this right for you. The team genuinely wants the opportunity to resolve this rather than leave you with something you cannot use. Again, I am sorry your experience has been this poor, and thank you for taking the time to share it openly. Kind regards, Glenda

Response from OrnexisJun 9, 2026

Dear Allan, Thank you for taking the time to share your experience, and I'm sorry our email replies left you feeling that your specific questions weren't being properly answered. That is fair feedback, and I want to address it directly. The device you have is the same unit reviewed across our customer base — there is no separate "modes" version. The reason our initial advice tends to focus on starting at a low intensity and gradually increasing is that this is the foundation for getting good results regardless of which mode is selected. However, you are absolutely right that the different modes deserve a proper explanation of when and why to use each, and I'd be very happy to walk you through this personally. Please email me directly at [email protected] with your order details and the specific questions you have about the modes. I will reply personally — not via AI — with a tailored explanation of which settings tend to work best for different goals. Kind regards, Glenda

Response from OrnexisJun 9, 2026

Dear Karen, I'm very sorry for the difficulty you've had trying to reach us about your return. That is not the experience we want any customer to have, and I completely understand the frustration of a busy phone line and unclear return information on the site. Please email me directly at [email protected] with your order number, and I will personally handle your return from start to finish — including the return address, the steps to take, and tracking the refund through to completion. You will not need to chase anyone. Once again, I apologise for the trouble this has caused you. Kind regards, Glenda

Response from OrnexisMay 30, 2026

Dear Mrs Harris, Thank you for taking the time to share your experience. We are genuinely sorry to hear about the difficulties you encountered with your return and the frustration caused during your email correspondence. We understand how disheartening it must have been to feel that your concerns were not being addressed fairly, and we sincerely apologise for that experience. Our returns process and communication should always be clear and respectful, and it is clear we fell short of that in your case. Regarding the name — we want to assure you that Ornexis is its own independent brand and there is no connection to any other company. We are committed to improving our customer experience and take all feedback seriously. If you would be willing to give us the opportunity to resolve this for you, please do not hesitate to reach out to us directly at [email protected]. We would very much like to make this right. Kind regards, Glenda