Esmeralda
The customer service rep assistance
The customer service rep was very helpful and patient with me. She answered all of my questions and made the purchase super easy for me!

About Ornate Home Furniture and Mattress Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience. Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast. Brands & Selection Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections. Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster Flexible Pay-Over-Time Furnish your dream home today—pay over time. No hidden fees. No surprises. Real-Time Order Monitoring Track every step with confidence—from checkout to delivery. Talk to Real Furniture Experts ⭐ Get personal, no-pressure help from our design team—tailored to your needs. From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.
Ornate Home Furniture and Mattress (ornatehome.com) has 422 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 295 reviews with 5 stars · Clear filters
Esmeralda
The customer service rep was very helpful and patient with me. She answered all of my questions and made the purchase super easy for me!
Brooke K.
When I had several questions about the type of bedframe I wanted, Mary was absolutely wonderful. Not only was she patient, but she went above and beyond to ensure my questions were answered. Mary was able to give me visual aids to help bring my vision to life when redesigning my bedroom. If you ever need support, Mary is there to give you 100% attention and guidance. I highly recommend using her as a guide during your shopping experience 😊
Kim
We loved the service we received when we called.
paulette G.
Excellent service and she gave me a discount. I appreciated it
Luis M.
The service was good.
Kevin K.
Had originally purchased a couch and loveseat set that had been discontinued. The customer service team found me a replacement solution and I am very happy with the results top notch service!
Tracy
Website was easy to navigate Best prices overall Delivery charge was still applied even with my large order though Opted for white glove service and planned on paying extra for that but charges on top should be included when you are buying 4 figures worth of furniture
customer
They were sold out of my dining set, was able to work with me to find something else I liked and change the order