Ornate Home Furniture and MattressReviews of ornatehome.com

I placed an order April 20, 2026 and Liezel from Ornate made it very clear to me by email that White glove delivery would be done together and that the team would bring it in inside my house and assemble it and remove all the trash. She told me that if I chose in-room delivery than they would just deliver it to my room of choice but no assembly. I let her know that I wanted white glove delivery and have it all done on a Saturday as that is the only day I was available. Liezel from Ornate told me once she sees that I placed the order she would add the note on my account to request the White Glove delivery for a Saturday. Also on the ornate website it specifically says-"Will my furniture be assembled upon delivery? Yes—if you choose white glove delivery. Our team will bring everything inside, assemble it right there. I randomly then receive a different email stating that a company called Loadup will be coming to my house on May 4 in the afternoon. I had no idea what Loadup was so I googled them and discovered they are a junk removal company that also does assembly of products. They told me that Ornate had setup an assembly of my 2 piece sectional for Monday May 4. I was totally confused because they told me they did not do white glove delivery and were just an assembly company. I then emailed Ornate and they started to cover up their mistakes and told me that the item would be delivered on Saturday May 2 but then the white glove would happen on Monday May 4, which was another lie as again Loadup only assembles. On May 2 the trucker told me that he would only bring it inside my doorway if I helped him or else he would drop it off outside. I ended up helping him because I did not want the leather to get ruined in the hot Az heat but I have severe spinal stenosis and pain and I should not have had to help him as a customer considering i had chosen Whiteglove delivery. My neck was hurting for days after me having to lift and do all this heavy lifting. The other bad thing that happened is the company that came to assemble it separate from the first guy who just dropped it off needed my help as well. I had to hold the sofa up while he was unzipping the underneath part of each sectional to find all of the tools and parts. And then I help him lift it back down and also helped him remove all the plastic and put it together as he was all alone. I feel that this was so misleading as I chose and paid for white glove delivery service but I did all the work. They owe me at least 25% off of the $2000.00 for all this work and stress and pain they caused me. This was worst furniture buying experience I've ever had.

BUYER BEWARE! If you are interested in receiving your item in any reasonable amount of time, do yourself a favor, mark down the item name and number and find it at a comparable or better price somewhere else. The communication is terrible. They didn’t even have my order delivery scheduled 5 days after placing the order, and would have been WEEKS to receive it. Oh, all for a paltry shipping fee of $300! Then, even before they scheduled it, I had it cancelled and they state they require a 3% merchant fee, oh no. Do the right thing, don’t support trash merchants like this, there are too many with sustained, positive track records of good service, ornate homes is not one of them.

I ordered the table set on March 2. Item is supposed to ship in 3-5 days. I didn't receive a shipping notification until March 26. On April 10th, the table and chairs arrived. When the delivery team went to setup the table, there was a leg missing. Today is April 23 and I am still waiting for a replacement let. I would LOVE to actually be able to use this table that I ordered TWO MONTHS ago. Not happy.

Product not received and payment has already been deducted.

still didnt receive product. Its been over a Month. finally, it delivered on 4/17 and box was broken and chair was damaged.

Terrible, I cancelled the order right after I click the purchase. They were closed all weekend so I called first thing Monday morning. They want to charge me a cancellation fee. The product is on backorder.

When ordering my couch , I received an order number that I was never able to check the status on because it kept saying my order was not found. When calling customer service, my number was link to someone else. I finally received my couch, and it was damaged. I emailed them and stated I can’t file a claim form because my order number keeps saying not found. They said okay they will submit my claim on my behalf they just needed the product information and more photos. Which was provided. Nearly almost a month later, I contacted them again since I have yet to hear back, my claim was not submitted because I didn’t submit the form! They asked me for the same information that was already provided! Such a horrible experience!

When I originally placed my order, I inquired about the delivery timeline. Despite this, my items did not arrive until March 18th. To make matters worse, the delivery occurred at 9:20 PM with only one driver, requiring me to personally help carry the furniture to my doorstep. While I was excited to assemble my new bed, I was disappointed to find signs of prior use. There were scratches around the bolt holes and on the footboard. I purchased this under the impression it was a brand-new set. Although I am pleased with the bed’s design, I cannot recommend Ornate Home Furniture. I suggest others buy directly from the manufacturer to ensure the furniture is actually new and that the delivery process is professional and timely.