Daniel
Customer service through chat was…
Customer service through chat was seamless and was able to help me build out my sectional and submit the invoice to an easy purchase without driving 40 mins to the warehouse.

About Ornate Home Furniture and Mattress Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience. Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast. Brands & Selection Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections. Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster Flexible Pay-Over-Time Furnish your dream home today—pay over time. No hidden fees. No surprises. Real-Time Order Monitoring Track every step with confidence—from checkout to delivery. Talk to Real Furniture Experts ⭐ Get personal, no-pressure help from our design team—tailored to your needs. From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.
Ornate Home Furniture and Mattress (ornatehome.com) has 422 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 295 reviews with 5 stars · Clear filters
Daniel
Customer service through chat was seamless and was able to help me build out my sectional and submit the invoice to an easy purchase without driving 40 mins to the warehouse.
Deborah
Great customer service so far. Thank you.
Alina
I was searching for a particular piece of furniture and ordered it from Ornate Home Furniture due to their competitive prices. Then I found out that my husband already ordered the same piece from another vendor. Customer service canceled my order and issued a refund with no issues. They actually have a phone number to call to Customer Service representative and talk to a person, it’s a rare feature now. I’m absolutely satisfied with the company’s products, prices and customer service. I highly recommend Ornate Home Furniture.
Anthony
Great customer service
Jaime
Easy to communicate with driver! Was delivered quickly and came wrapped not damaged, and unloaded into my garage per my request of not being home upon delivery. The prices are great, I had been looking at this sectional at Ashley and other places online for quite a bit before purchasing, and their prices are spectacular in comparison to Ashley. Customer service was great. Their payment options great, their whole team really made it a great experience from start to finish. I will definitely be ordering from them again! 10/10 recommend!
Amontoya
Cherry customer service was amazing!
Annmarie F.
Great deals without the sales hassle. Quick and courteous delivery service as well. We easily saved $1200.00 off the price tag offered by a competitor store.
Cherice
Ordered online; delivered wrapped and good condition. Love the sofa living room set. Delivered on time and driver put where I wanted. Looks great!