orivet.comReviews of orivet.com

Lost swabs, poor customer service. Live chat is not live, no one ever there, replacement swaqbs not received, no one repsonds to queries. DO NO USE.

Orivet are not reliable results, I have had several problems with their testing results. I have queried it but customer service is non existent. I sent tests to animal genetics in the USA, the whole procedure including results took less than 10 days and this was over the Christmas period, they came back with completely different results than Orivet.

The results took months to come back due to "delays at U.S. customs", which is frustrating because we chose them as they had a headquarters in Australia. The results were very very questionable. Our dog is a Border Collie X and the results came back as a half Maremma, which, knowing her traits and her size, doesn't make much sense. There was no Border Collie, Kelpie or Aus Shepherd in any of the results to explain her stalking nature, white "tie" and her size. The test asked us to provide some traits of her personality before we sent it off, which should have been the first red flag. Waste of money. We're left with even more questions.

It must be a scam! The kit had invalid barcodes, online chat suggested to send samples anyway and they’ll activate it. Sent my samples immediate but still waiting to receive any acknowledgment or information on the progress of the test. All gone into ether it seems! Tried calling St. Kilda “branch”, but recorded message announce they are busy ‘dealing with valued customers’ and referred me to online. No joy there either. Looks like I’ve blown my money!! No one takes responsibility not even the seller of the product - Vet shop Australia. I think I’ll make my own “educated” guess on the breed of my dog. It’s cheaper and by the sounds of it from other’s experience, more accurate. DO NOT BUY or trust ORIVET!

As nearly all the reviews have stated. This company is just really slow and then if or when you do get results they may only be partial with some tests showing inconclusive or still pending never to be completed. A very disappointing result and transaction.

Appalling customer service. Swabs arrived quickly but that was the only good bit. Difficulty activating the barcodes, had an on-line chat, followed their instructions and posted swabs off. Apparently never to be seen again. Multiple on-line chats and emails getting conflicting information and no useful response including no email updates even though those were promised. No replacement swabs even though those were promised at least twice. Started this on 5th July 2023 when the original order was placed. Now actioned a refund request via Paypal, so disappointing, all I wanted was the DNA results.

Very bad experience. I used Embark and Wisdompanel in the past without issues (and it also involved customs + shipping sample to US / UK). This time I said I will try orivet since they have EU warehouse so I avoid VAT and customs related expenses and delays. It turns out this was a bad idea. The processing time is extremely slow and once they finally got to it they just said breed ID test failed without any explanation and without providing a refund or resending the swab so they would redo the test. I'm sure it's a problem on their side. I took 3 swabs exactly as per instructions. In the past, both wisdompanel and embark required only a single swab and there were no issues whatsoever.

Never get any reply on my emails. I’ve send the swap nearly 4 weeks ago and I’ve sent to emails to ask for a confirmation of the swabs arriving correctly. I don’t think I ever get any results back and I totally waisted almost 100 euros