orivet.comReviews of orivet.com

Absolutely do not recommend Sadly I keep going back, and still they continue to disappoint time after time. Their ‘machine’ is very sporadic in whether you have enough DNA to test or not. 90% of the time, tests are ‘indeterminable’ even though all been done by the same vet, with the same method. No.. of course it wouldn’t be the handling or the machines. Thousands of people experiencing the same problem. Customer service is almost non existent.

No customer service. Website doesn't work and no support when you reach out to them to try and get logged in. NO ACCESS TO YOUR PAW PRINT ACCOUNT despite "opt-in"

Editing after they replied - too little too late, you have to carry the consequences for the worst customer service ever - I wish my review will change something so other customers won't have to go through this. I had an awful experience with Orivet. After placing an order, I received no product and no response to multiple attempts at contacting their support. Weeks went by with complete silence. Eventually, I had to escalate the issue and dispute the charge through my credit card company just to get my money back. This is by far one of the worst customer service experiences I’ve ever had. Save yourself the frustration – stay far away from Orivet.

Zero if I could score a Zero! Does this company actually exist? Closed Doesn’t return phone calls Doesn’t respond to emails Worst experience ever and I want answers on my tests!

They "received" 5 samples for 5 puppies for only testing on 1 genetic marker each. After 3 weeks, they gave me results on 3 of the 5. 1 week later, I got results for a 4th puppy. I've been waiting 2 additional weeks for results on the 5th and final puppy. Last week it showed 0 days remaining on test analysis, but still no report. The customer service people are not very helpful. Next time I'll spend the extra $100 and go to their competitors. I only used them because the sire's owner has used them previously and the single marker test was $50 compared to $129-$149 for the full panel from competitiors

I am a customer of a breeder who used this company and I can honestly say if there was a 0 star option I would put that. This company has taken all the joy and excitement out of the process of purchasing my puppy. I have been waiting for my breeder to receive the information on the puppies paternity all month and they still keep pushing back the deadline and avoiding responsibility when confronted. I have called and emailed with barely any response in return. They have given false promises and expectations that they have been unable to uphold. There is honesty nothing good to say about Orivet. I am a very patient person but I am tired of being strung along when all I want to my puppy to come home which can’t happen until they give my breeder his paternity. I was supposed to have the information and my puppy over two weeks ago. This is absurd, they make their customers feel ignored, powerless and unimportant. There actions not only have affected me, but they affect my breeder who is just tying to do the best she can for her business. If you are thinking of trusting this company with your pets DNA or the DNA their offspring, DONT! Unless of course you enjoy waiting x4 longer than you expect.

Horrible customer service. Slowest testing process ever. It took 6 weeks for results. Not cost effective. The result reports are not user friendly. I really hate that Paw prints genetics (neogen) merged with them. I loved them because the customer service was excellent and you could easily be connected with a geneticist to discuss things. I will definitely be using a different company.

STAY AWAY. wasted $240 on a full DNA kit for my dog. DNA sample sent off 1.5 month ago, chased up their CS either no results. I was lied to by their CS to say that my dogs DNA result would be ready and here I am still waiting and unable to contact their online CS as they chose to not answer my queries anymore. Terrible company. Stay away.