Original GrainReviews of originalgrain.com

I ordered the new 46mm Jack Daniels Barrel watch back in early May. As these were new releases, shipping was to occur on May 30th. They were sold via a clear Father’s Day promotion, which is June 16th. May 30th came and went. They then updated the banner to ship June 15th, acting like nothing ever happened. My watch did finally arrive June 14th. Photos show the state of it. The band wood is gouged (not scratched, gouged) on both sides of the face, and the adjustment knob has been broken due to the technician forcing a huge piece of plastic into the space to stop the watch. The pictures say it all to, well, anyone besides Original Grain. The customer service rep wants me to send the watch back for them to “review” it for damage, and then they will choose whether or not to replace it. Icing on the cake is them saying they will take “7-10 business days after receiving” to make their decision. What an absolute joke! After expressing my disgust, it has now been going on 3 weekdays without a reply. This is after already being the victim of a bait and switch on a “mystery watch” I bought. They neglected to ship a watch from the collection I paid for for over a month, and when they apparently sold out, they secretly updated my order history to show I actually bought from a different mystery batch. Thankfully I had already screenshot the options from my original order. At this point I’ll just get the money back from my bank. They have zero tolerance for scams like this.

I ordered a watch, ring, and automatic watch winder on 4/22/24. I have not received them yet, i have contacted via chat/email and each time they push the shipment date back. They were supposed to be for Father’s Day next weekend and I doubt they will be here, if I get them at all.

This company does not respond to customers concerns. I purchased a watch over a week ago. The watch has not been delivered tried through multiple methods to get help but no response. I would suggest buying a watch elsewhere if you don’t want for get ripped off. In this day and age there is no reason to not respond to a customers concerns after purchasing a product. This is very poor customer relations. I will be fling a fraudulent transaction with my credit card company in light of this transaction.

Zero customer service….none. There is no phone number and no one responds to emails.

Original Grain sells nice watches that are made cheaply. When asked to fix a clear defect from there manufacturing there offer is for you to purchase another one of there watches at a discounted rate. Safe your money and go to a watch company that stands behind there product.

Don’t know how I can avoid being derogatory. I’m supposed to sugar coat exceptionally poor customer service??There should be a ZERO stars option for Original Grain / hard to believe this company has been in business for 11 years. -Ordered watch Thursday May 2, 2024 -Received order confirmation & credit card charged that day -On Saturday received notification my cart was “expiring” -Sent e-mail asking for clarification, as they lack ability to be contacted by phone (another RED flag) -As I didn’t get a response, sent additional e-mails on Monday, May 6. Finally got response this afternoon saying “warehouse was being contacted regarding an inventory problem.” How long does that take???? After FIVE DAYS, still have no clue what is transpiring with my order. ***UPDATE 1*** On May 14th, I received an e-mail from a “customer support specialist.” In one paragraph I was told the inventory shortage was corrected & my watch would ship soon. Later IN THE SAME E-MAIL I was told my order had been cancelled - but it could take up to 14 days to receive a refund. So, despite taking my money INSTANTLY at time of order - THIRTEEN days after, I still have no watch, no one can tell me if or when a watch will ship, & I have to wait up to another 14 days for a refund. And still NO PHONE NUMBER PROVIDED to expedite resolution or closure. ***UPDATE 2*** Refund posted to my credit card on May 16th - a whopping 15 DAYS after placing order for an item their website stated “SHIPS WITHIN 24 HOURS.” BUYER BEWARE / would NOT recommend this company / miserable FAIL at what should be BASIC functions of an internet-based business / BEYOND disappointed. From a customer service standpoint, Original Grain is a criminally defective enterprise saturated with incompetence. Sad.

My wife bought me an OG watch for Christmas. After a few months the metal log inside the watch fell off and get stuck in the watch movement. I asked for it to be repaired they denied to repair. Instead the offered me to buy another watch for an addition 120 buck vs fix mine. Don't buy this watch they fall apart

I recieved a Limited Edition Original Grain watch in late 2017. The day of the week display has stopped advancing and is stuck. The date occasionally has the same problem. I also need a new watchband that matches the original. A reputable jeweler I have used for watch repairs in the past said the parts needed would have to come from the company that made the watch. Original Grain promptly informed me they no longer have parts for the watch (valued on Ebay today for $750 and, I suspect, originally cost about twice that). Is it standard practice in the watch business to not support its expensive product with repair options? Does anyone know of other options?