Original GrainReviews of originalgrain.com

I ordered one of the military watches with engraving on 10/05/24, after waiting a couple of weeks I emailed because it was supposed to be sent out after 5/6 business days. My response was this was a preorder watch (or did not say this anywhere when I ordered), but it was estimated to be delivered on 10/25. I emailed a day later since I did not receive it, the response was the same. It was a pre-order and I will receive the tracking order when they get it. It is now almost a month. I would be more patient if it said preorder anywhere on the order, but it did not. I am now becoming frustrated waiting in this, especially when I receive emails saying this watch is almost out of stock. ***Update…after using my laptop instead of my phone to get on to their website, I was given an option to talk to someone. They were able to let me know that it was going to be shipped at a later date and sent me a pic of my order. I just received my tracking order yesterday.

Watches are gorgeous but their quality and customer service is worst I've dealt with. Makes me wonder if this company is actually American based or if it's actually an overseas deal. You can't talk with anyone and the email is an auto response which isn't helpful. Only quoting their policy over and over rather than fixing the issue promptly. Here's the issue for me: Received a watch as a gift. After two weeks, the outer ring bevel which is wood, popped out at some point and lost. Reached out to Original Grain via email as there isn't a phone number to talk to anyone. Received a response that "normal wear and tear does is not covered under warranty." After another email, received the same policy response and that they would need the order number and information on the person that ordered the watch. So I had to reach out to the person that gave me the gift and let them know that the watch was broken and I needed this information from them. To me, this is not how you handle something as simple as a bevel. What they should have done was said, send the watch back and we'll get you a replacement next day. Instead, they finally sent me a new bevel and said to take it to a jewelry person to have it installed so to maintain any future warranty issues. Come on guys, you say you are an American Made company but you handle your customers like China. It's unfortunate because again, your watches are beautiful and affordable but I guess you get what you pay for. I will not be perusing future watches with you moving forward.

Read, read, read, read, read, read, read, warning, warning, warning, warning, June 20, 2024 I purchased a JACK DANIELS watch from this company original grain watch company nothing but issues and problems. This is what happened I ordered to watch they say it’s custom it’s gonna take 2 to 3 weeks they mailed the watch out without putting my apartment number and deliver to somebody at another address it took two weeks to figure out what’s going on so they re-ordered it Now it’s September 17. They say the Watches ready it says it’s gonna be delivered on Friday 13 then I got another email saying delivered on Saturday 14and now it’s Monday. 17 I tell the company original grain Watch company that you’d never put the apartment number and the post office is saying they can’t deliver it. They told me to go to the post office and make a complaint supposed to get delivered to my house. Original grains, watch company They don’t know what they’re doing there. They promise you promise you tell you things and then they never get back to you. OK they don’t have a phone number because you can call him. You have to email them and of course 10 to 15 times before they respond. If you’re lucky something to Think about they want you to do all the work they just sit back. They don’t even make the watch. They have someone else make it, but it goes through their company original grains watch company they’re out of Kentucky. I would never buy another piece of watch from these people ever again, how they were how they are run a company The first watch they mailed out they didn’t even have it signed. They just dropped it off at someone’s house. I had to tell them you don’t have The Watch Signed for it cost $300 Oh, we never thought about that. Where do you live man in America or another world lotta stealing going on I’m just letting the people out there know what kind of a watch company. This is the Watches Beutiful, but they don’t make it out. They’re just using their name. Something that takes about a month took over four months not happy at all upset I had to take time out of my job to go to the post office and claim my watch that they don’t even know how to put an apartment Number yes original grains watch company even the second time when they mailed it out no apartment number warning, warning, warning, warning, warning, warning, warning, warning, warning, warning, warning

Quality wasn’t what they advertised for the price. Money back guarantee less shipping and handling. Refund takes a very long time!

Horrible experience!! Avoid at all cost. Ordered for a buddies birthday gift 2.5 weeks prior and followed up multiple times. Excuses after excuses. After they said watch was in, and waiting engraving, came back week later and said watch was back ordered. Horrible customer service. Not work the money.

I ordered the watch a couple months ago. They charged my credit card July 19 and still no watch. Have tried to contact with no success. Will try one more time, then will contact my credit card company for help.

I have grown increasingly frustrated with the quality of Original Grain watches over the past five years. During that time I have purchased four watches and had to return two of them because of significant production defects (an astounding 50% defect rate). My latest purchase (Ordered 6/1) - a Jack Daniel's Mechanical Chrono 44mm - was delivered this week with a defective crown post (rendering the watch completely inoperable) and extensive scratches on the back cover of the watch case. It literally looked like it had been used and broken before shipment. Customer service remains unresponsive to my concerns two business days after submitting a return/refund request. How could defects like this possibly happen if there is even a cursory quality inspection of the watch before shipment?? Given the price tag of this watch ($695) I was stunned by its condition. What has happened to Original Grain?? I am left with two possible explanations - either the company no longer cares about quality control (a sale at any cost) or it is poorly staffed and lacks the internal discipline and customer first attitude to prevent these types of problems from happening. My personal experience, coupled with the fact that the company offers no phone or chat service for problem resolution (often resulting in days waiting for a response), leaves me to conclude that they are intentionally putting profits ahead of product quality and customer service. I will likely never purchase an Original Grain watch again. I urge others to think twice before considering this company for your watch needs. Despite its slick product marketing campaign, Original Grain has some significant quality issues that are rapidly tarnishing its image as a good watch maker.

Received a watch as a gift for Fathers Day and it was ordered early to ensure it would get here. As a watch collector I noticed the watch is made out of wood and it's an overpriced gimmick. The watch is cheaply made and Original Grain tries to market these things as collectibles. I looked at the return policy and it's 14 days or store credit. Since it's a gift, it's past 14 days and I don't want store credit from a gimmick company. Never TRUST a company that only offers 14 days. This means they don't stand behind what they sell and it's pretty much " you in bought the thing, now it's yours". As of today I stuck with this ugly watch and it's has absolutely no resale value.